Human Resources Specialist - Recruiting and Employee Experience

About Senior Helpers

Senior Helpers of Baltimore & Central Maryland is committed to providing the highest quality home care, distinguished as Maryland's first and only CHAP Age-Friendly Care at Home Certified agency. We are dedicated to creating a supportive environment for both our employees and the seniors we serve.

Role Overview

We are seeking a motivated Human Resources Specialist who will be an integral member of our leadership team. This position goes beyond traditional HR duties and focuses on recruiting outstanding talent, fostering a positive employee experience, ensuring regulatory compliance, and enhancing HR operations to support our organizational growth.

Key Responsibilities

• Lead talent acquisition initiatives for caregiving and office personnel.
• Manage the Hireology recruitment platform and applicant tracking system.
• Source, interview, and assess prospective candidates effectively.
• Coordinate interviews and oversee New Hire Orientation programs.
• Establish and maintain community recruiting partnerships.
• Continuously develop and refine recruiting strategies and related metrics.
• Deliver an exceptional onboarding process to prepare employees for scheduling.
• Support and promote employee engagement and recognition efforts.
• Advise managers on employee relations and performance management matters.
• Maintain a positive and professional workplace culture.
• Administer employment records, HR documentation, and compliance with laws, CHAP standards, COMAR regulations, and company policies.
• Support benefits administration, payroll audits, investigations, and policy enforcement.
• Develop dashboards and track workforce metrics to analyze recruiting, retention, and turnover trends.
• Identify and recommend improvements for HR systems and organizational processes.

Candidate Profile

• Passionate about team building and organizational development.
• Highly organized with strong attention to detail.
• Excellent communicator and skilled at relationship-building.
• Professional, confident, and trustworthy in all interactions.
• Comfortable coaching both managers and employees while balancing empathy and accountability.
• Proactive problem-solver motivated to enhance HR systems and procedures.

Required Qualifications

• Minimum of five years' experience in Human Resources.
• Demonstrated experience recruiting hourly employees.
• Proficient in employee relations and performance management.
• Strong knowledge of employment law and HR compliance requirements.
• Familiarity with Applicant Tracking Systems and HRIS platforms.
• Excellent written, verbal, and interpersonal communication abilities.
• Advanced skills in Microsoft Office 365.

Preferred Qualifications

• Experience in home care, home health, healthcare, or senior living sectors.
• Professional certifications such as SHRM-CP, SHRM-SCP, or PHR.
• Prior use of platforms like Hireology, WellSky, or Infiniti HR.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.

Offering

• Competitive salary based on experience.
• Paid vacation, holidays, and personal time off.
• Opportunities for professional growth and development.
• Mentoring from leadership.
• Collaborative leadership team environment.
• A chance to influence the quality of care and the workplace culture deeply.

The Impact You Will Make

Your work recruiting, developing, coaching, and supporting employees will be crucial in delivering exceptional care to our clients. You will have the unique opportunity to shape the culture, strengthen teams, and contribute to making Senior Helpers one of the premier home care workplaces in Maryland.