Human Resources Operations Specialist

Position Overview

We are seeking a skilled Contingent Workforce Specialist to join our remote team on a contract basis covering a 6-month leave of absence from September to March. The specialist will play a critical role in coaching hiring managers and suppliers on procedures, managing vendor and applicant tracking systems, and delivering exceptional customer service while maintaining diligent attention to detail.

Key Responsibilities

• Oversee the requisition and management process for contingent workers via the VNDLY vendor management system.
• Collaborate closely with hiring managers to thoroughly understand job requirements and convey these effectively to preferred suppliers.
• Support hiring managers through the selection, onboarding, and ongoing management of contingent workers, including timesheet and performance discussions.
• Maintain and regularly update standard operating procedures for contingent workers, suppliers, and hiring managers.
• Manage supplier performance through quarterly scorecards, improvement plans, and optimization efforts.
• Generate and analyze supplier scorecards and regular reports using the VNDLY system.
• Handle VNDLY system ticket processing related to defects, enhancements, and escalations.
• Resolve escalated issues involving contractors, managers, and vendors swiftly and effectively.
• Stay informed on laws and regulations affecting the contingent workforce.
• Contribute to the creation and deployment of marketing materials (print and digital) to promote brand awareness internally and externally.

Qualifications

• At least two years of experience managing contingent workforce or related fields such as staffing agencies, corporate recruiting, or managed service providers.
• Strong interpersonal and communication skills, including verbal, written, and presentation abilities.
• Ability to manage concurrent projects and priorities independently.
• Experience with applicant tracking and vendor management systems; familiarity with VNDLY is preferred.
• Knowledge of change and process management as well as negotiation skills.
• Ability to coach and train hiring managers and suppliers on established procedures.
• Data-driven approach with experience in reporting and metrics analysis to enhance processes.
• Proficient in Microsoft Office applications including Outlook, Word, and PowerPoint.
• Certified Contingent Workforce Professional (CCWP) credential is a plus.

Education & Experience

A Bachelor's degree with a minimum of two years of relevant experience, or an advanced degree without experience, or equivalent practical experience is typically required.

Benefits

• Health insurance (employee contribution)
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan options

Equal Opportunity Employer

We are committed to fair hiring practices and consider qualified candidates regardless of their criminal history, following applicable Fair Chance laws and ordinances. For applicants in Los Angeles, CA, employment considerations comply with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.