Learning Operations Analyst

About the Role

Accenture, a global leader in professional services specializing in digital, cloud, and security solutions, is seeking a Learning Operations Analyst to join their team in Bengaluru. This position is integral to the planning, coordination, and execution of training programs and large-scale learning initiatives, supporting talent development and organizational growth.

Key Responsibilities

• Manage and coordinate large training programs, ensuring smooth scheduling and execution.
• Collaborate with senior leadership to forecast training requirements and allocate resources accordingly.
• Liaise with trainers, instructors, and external vendors to guarantee availability and timely delivery of sessions.
• Organize training venues, facilities, and equipment as needed.
• Maintain and update the Learning Management System (LMS), including course setup, user enrollment, and monitoring completion rates.
• Produce and analyze reports regarding training activities, participation metrics, and feedback.
• Identify and resolve any LMS-related technical problems.
• Respond promptly to scheduling inquiries via email within agreed timeframes.
• Communicate training schedules and updates clearly to all stakeholders.
• Act as a primary contact for training-related questions from employees, managers, and external partners.
• Escalate issues effectively to management when necessary.

Required Qualifications & Experience

• Graduate degree in any discipline (B.A., B.Com, B.Sc, B.Tech).
• Minimum of 3 years’ professional experience in a service environment.
• At least 1.5 years of experience working with Learning Management Systems (LMS).
• Strong command of scheduling methodologies.
• Advanced skills in MS Office (Excel, Word, Outlook, PowerPoint, OneNote), with capability to analyze complex data and present it clearly.
• Excellent written and verbal English communication skills, including proper grammar, precise content, and efficient information delivery.
• Proficient in client interaction via email and phone, reflecting professional etiquette and communication skills.
• Exceptional organizational, prioritization, and multitasking abilities.
• Strong analytical, problem-solving skills, and great attention to detail.
• Ability to work effectively in multicultural environments with a customer-centric attitude.
• Team-oriented with a focus on quality and data accuracy.
• Capable of managing customer complaints professionally and escalating issues when needed.

Additional Information

This role is onsite in Bengaluru and emphasizes delivering high-quality learning solutions that aid employee skill development and organizational performance. Candidates passionate about fostering continuous learning and capable of efficiently managing operational aspects of training programs will find this opportunity fulfilling.