Hub Executive

About the Role

The Hub Executive will operate from the BTS layout, Bommanahalli, Arekere area in Bengaluru and report to the Hub or Operations Manager. This position involves managing rider onboarding, handling documentation, allocating vehicles, collecting rents, generating management information system (MIS) reports, coordinating payment recovery, and ensuring smooth daily hub functions in line with company standard operating procedures (SOPs).

Key Responsibilities

• Register and onboard new riders following established company protocols, including verifying identity and address proofs and driving licenses.
• Accurately complete onboarding documentation and clearly communicate rental agreement details for signing.
• Manage security deposit collection and maintain up-to-date records.
• Assign two-wheelers to riders ensuring proper handover of vehicles, keys, and accessories with detailed vehicle condition records and entry/exit logs.
• Collect rent payments punctually on a daily and weekly basis, and compile corresponding MIS and collection status reports.
• Follow up on outstanding dues by liaising with recovery and calling teams, escalating unresolved cases per company guidelines.
• Coordinate with the fleet and maintenance divisions for vehicle servicing, damage assessments, and tracking missing assets.
• Maintain comprehensive operational documentation and reports while adhering strictly to SOPs.
• Serve as a communication bridge between the hub, riders, and central operations team to ensure seamless operations.
• Meet a target of allocating vehicles to approximately two new riders each day, totaling around 60 riders monthly.

Qualifications and Skills

• Strong communication and interpersonal skills for effective engagement with riders and teams.
• Proficiency with basic MS Excel and general MS Office utilities.
• Competence in accurate record-keeping and document management.
• Strong problem-solving skills paired with the ability to coordinate across departments efficiently.
• Capability to thrive in a fast-moving operational setting and manage multiple tasks.