HR & People Operations Officer

Role Overview

Join a Marketing Support Consultancy based in Achimota, Greater Accra Region, Ghana as a full-time HR & People Operations Officer focused on managing HR functions effectively across the employee lifecycle.

Key Responsibilities

• Manage daily HR operations, ensuring accurate and compliant human resource services timely provided.
• Standardize, document, and continuously improve HR processes to enhance operational efficiency.
• Ensure compliance with employment laws, labor regulations, and company policies.
• Advise leadership on employee relations including disciplinary actions, grievances, performance concerns, and conflict resolution.
• Support compensation and benefits administration to maintain internal fairness and competitive positioning.
• Lead performance management processes aligned with strategic goals, coordinating appraisal cycles, goal setting, and evaluations.
• Organize onboarding and orientation sessions to facilitate smooth integration of new hires.
• Assist with succession planning to develop talent pipelines and ensure leadership continuity.
• Contribute to change management efforts by delivering HR support and communication strategies focused on people.
• Regularly review and update HR policies ensuring legal compliance, strategic alignment, and clear communication.
• Participate in recruiting, onboarding, and retention of HR and administrative personnel.
• Maintain accurate HR records and produce reports on workforce metrics such as headcount, turnover, performance, training, and compliance.

Qualifications & Skills

• Bachelor's degree in Human Resources, Business Administration, or related discipline.
• Minimum of three years' experience within HR operations or administrative roles.
• Excellent organizational and communication capabilities.
• Proficiency with Microsoft Office and Google Workspace tools.
• Ability to handle multiple tasks in a fast-paced environment.
• Familiarity with labor legislation and HR best practices considered beneficial.

Compensation and Terms

The position offers a gross monthly salary range from GHS 3,500 to GHS 4,500. This is a full-time role located onsite at Achimota in the Greater Accra Region.