HR Digital Transformation Specialist

About ResMed

ResMed is a global leader in connected medical devices and digital health technologies dedicated to supporting people with sleep apnea, COPD, and other chronic respiratory ailments. Our innovations empower over one billion people worldwide to sleep better, breathe easier, and lead healthier lives by enabling better care outside of hospital settings through cloud-connected devices and comprehensive software platforms.

Team Overview

The People Experience (PX) team at ResMed is committed to delivering human-centered and seamless experiences throughout the employee and manager lifecycle. Positioned at the confluence of people, processes, and technology, the team drives digital-first initiatives embedding automation, self-service, and standardization into everyday People Experience operations with a continuous improvement and innovation mindset.

Role Summary

The HR Digital Transformation Specialist plays a pivotal role in advancing the People Experience via digital enablement. This position focuses on automation, process excellence, and scalable, intuitive digital solutions that enhance employee and manager interactions without compromising the human touch.

Key Responsibilities

• Lead digital enablement projects to improve employee and manager experiences across critical lifecycle phases including onboarding, offboarding, personnel changes, and manager-initiated workflows.
• Design and implement user-friendly digital solutions such as automation workflows, chatbots, and self-service tools to reduce complexity and increase clarity.
• Analyze data such as case volumes, recurring queries, and cycle times to identify and prioritize automation opportunities.
• Collaborate closely with Workday, robotic process automation (RPA), and other digital teams to ensure integrated, scalable solutions that avoid silos.
• Contribute to development of digital PX products focusing on enhancing user experience and broad adoption, for example onboarding journeys and manager assistant tools.
• Ensure that processes are simplified and standardized before digitization is pursued to maximize effectiveness.
• Support pilot initiatives, phased implementations, and ongoing enhancements using user feedback and analytic insights.
• Work alongside PX, Shared Services, and technology stakeholders to maintain alignment on priorities and governance.

Success Metrics

• Employees and managers engage with streamlined, clear, and user-friendly processes.
• Reduction in manual efforts allowing shifts toward higher-value activities.
• Widespread usage and trust in digital tools that meaningfully assist users.
• Consistent, scalable, and top-quality People Experience delivery across geographic areas.

Candidate Qualifications

• Experience within People Experience, HR Operations, Shared Services, or HR systems.
• Skilled in process design, continuous improvement, and standardization.
• Hands-on exposure to digital enablement technologies like Workday, RPA, chatbots, or workflow automation platforms.
• Competent at linking operational outputs to enhanced employee experiences.
• Strong analytical and prioritization abilities driven by data insights.

Preferred Attributes

• Background in Global Business Services or large-scale shared services environments.
• Experience with digital product development or designing user experiences.
• Familiarity with agile frameworks or product-focused delivery methodologies.
• Knowledge of change management and capability development practices.

Additional Information

Joining ResMed is an opportunity to engage in meaningful work that shapes global health outcomes while contributing to an inclusive, diverse, and innovative culture that encourages personal and professional growth.