HR Coordinator - London N17

About Outward

In 2025, Outward will celebrate 50 years of providing high-quality support and care services to vulnerable people throughout London. Our mission is to empower individuals to lead fulfilling lives by making positive choices and embracing meaningful opportunities. We offer services such as supported living, activity centres, and community outreach, continuously evolving to meet the unique needs of those we support. As a Living Wage Employer, we ensure fair pay in alignment with the Real Living Wage standards.

Role Overview

We are seeking an enthusiastic and organised HR Coordinator to join our small, dynamic HR team on a part-time basis (21 hours per week) for a fixed-term contract of six months. This role is mainly office based at our Head Office in London N17, with some potential for flexible hybrid work. It is ideal for individuals balancing other commitments, those returning to work, career changers into HR, or recent graduates seeking hands-on experience.

Key Responsibilities

• Serve as the initial contact point for HR-related inquiries, managing phone communications and shared email inboxes.
• Deliver accurate and efficient HR administrative support throughout the employee lifecycle.
• Assist recruitment processes such as scheduling interviews, facilitating assessments, conducting onboarding, and managing DBS and Right to Work verifications.
• Maintain confidential, up-to-date employee records and personnel files ensuring compliance.
• Generate HR reports, monitor dashboards and key performance indicators, and follow up with managers on pending actions.
• Provide administrative assistance for disciplinary, grievance, and investigation procedures, including note-taking.
• Support payroll operations, HR system administration, invoice handling, and employee engagement initiatives.
• Collaborate across the organisation to deliver a high-quality, responsive HR service.

Candidate Requirements

Essential:

• Right to work in the UK (no visa sponsorship available).
• Ability to regularly commute to the N17 office per agreed part-time schedule.
• Flexibility to travel between North-East London sites and work occasional flexible hours.
• Strong organisational and planning capabilities with effective prioritisation skills.
• Educational attainment equivalent to at least A-Levels.
• CIPD Level 3 qualification or working towards it, or equivalent relevant experience.
• Previous experience in administrative, customer service, HR, or office support roles.
• Excellent communication and interpersonal skills.
• High accuracy with keen attention to detail.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Discretion in handling sensitive information.
• Proactive, positive mindset with a solution-oriented approach.
• Commitment to promoting equality, diversity, and inclusion.

Desirable:

• Experience specifically in HR administration or coordination.
• Completion of CIPD Level 3 qualification.
• Familiarity with HR software and report generation.
• Experience assisting with recruitment, payroll, or learning and development.
• Knowledge of safeguarding and compliance in care sectors.
• Experience in diverse community or organisational environments.
• Participation in employee engagement programs or projects.

Additional Information

• Role is part-time at 21 hours per week on a fixed six-month contract.
• Predominantly office-based with potential for some agreed flexible remote working.
• Applicants must have legal right to work in the UK, as no visa sponsorship is available.

Benefits

• 25 days annual leave, excluding bank holidays (pro rata for part-time).
• Comprehensive learning and development programs.
• Cycle-to-work scheme.
• Death in service benefit.
• Employee assistance program (Health Assured).
• Eye care vouchers.
• Flu jab reimbursement.
• Pension scheme participation.
• Opportunity to purchase additional annual leave.
• Refer-a-friend scheme.

Diversity and Safeguarding

Outward is committed to equal opportunity employment and welcomes applications from all candidates regardless of gender, race, religion, sexual orientation, age or other protected characteristics. We aspire to be Disability Confident Committed and encourage disabled candidates meeting minimum criteria to apply and request an interview. False declarations regarding disability may impact application outcome.