Houseperson and Room Attendant

About The Sebel Auckland Manukau

The Sebel Auckland Manukau is a contemporary luxury hotel located in the heart of Manukau, just 15 minutes by car from Auckland Airport and a short walk to Rainbow's End theme park. Conveniently placed with easy access to Auckland City, it serves as an ideal location for both business and leisure guests. The workplace embraces a collaborative culture of friendliness, authenticity, and inclusivity aimed at delivering outstanding guest experiences every visit.

Position Overview

We are seeking to fill two key roles within our Housekeeping department:

• Houseperson
• Room Attendant

Both positions report directly to the Head Housekeeper and play vital roles in maintaining the hotel's cleanliness and service standards.

Houseperson Responsibilities

• Support daily housekeeping operations by handling all hotel linen, chemicals, and deliveries during shifts.
• Maintain cleanliness and proper condition of equipment, storerooms, and trolleys.
• Keep corridors clear of trays, linen carts, and cages.
• Provide assistance and excellent service to housekeeping team members and hotel guests.
• Help manage stock levels of linen and guest supplies alongside the Head Housekeeper.
• Perform scheduled preventive cleanings in guest rooms according to hotel standards.
• Restock housekeeping trolleys daily with clean linen and amenities.
• Organize and rotate clean linen stored in housekeeping storerooms to meet quality requirements.
• Assist in the removal of rollaway beds and cots as needed.
• Carry out any other tasks assigned by the Head Housekeeper or supervisor to support housekeeping operations.

Room Attendant Responsibilities

• Deliver excellent room cleaning within specified timeframes to enhance guest satisfaction.
• Clean assigned guest rooms thoroughly including dusting, bed-making, linen removal, vacuuming, bathroom and window cleaning, and replenishment of supplies and amenities.
• Adhere to departmental policies, procedures, and service standards consistently.
• Offer courteous, professional, and engaging service to guests at all times.

Qualifications and Requirements

• Previous experience in housekeeping is advantageous but not essential.
• Positive attitude with a willingness to learn.
• Good physical fitness and strength to handle job demands.
• Responsible, mature, and dependable.
• Strong communication and organizational abilities.
• Ability to manage multiple tasks efficiently and work under pressure to deadlines.
• Good interpersonal skills with capability to work independently and as part of a team.

Additional Information and Benefits

• Access to Accor Academy for learning and career advancement while earning.
• Flexible scheduling to support work-life balance.
• Exclusive employee benefits including discounts on food, beverage, and accommodation worldwide.
• Referral bonus scheme for recommending friends.
• Employee Assistance Program for support services.
• Provision of uniform with laundering included.
• Meals provided during shifts.

Our Commitment to Diversity and Inclusion

We are dedicated to fostering an inclusive workplace by recruiting and promoting diverse talent. Reasonable adjustments can be made during recruitment to accommodate candidates’ needs. Applicants requiring any such support are encouraged to communicate their requirements.