Hotel Receptionist (Monday-Friday)

About The Montenotte

The Montenotte is a historic former 18th-century home once associated with a merchant prince, now transformed with a contemporary look, rich detailing, and a luxury finish. Set above Cork with sweeping views of the city and harbour, the property focuses on creating memorable guest experiences and delivering moments of surprise and delight. It is part of Small Luxury Hotels of the World and has been recognised as a Quality Employer by the Irish Hotel Federation, as well as an Excellent Employer by Great Place to Work for three years in a row.

The hotel’s guiding values are Passion, Ambition, Integrity, and Courage, supporting its vision of becoming Ireland’s leading independent urban resort.

Property Highlights

• 107 guestrooms and suites, plus 26 self-catering residences.
• Woodland Suite Experience with River Suites and Woodland Suites, designed to reflect nature, elegance, and exclusivity.
• Landscaped Victorian sunken gardens and woodlands overlooking Cork city and port.
• Cameo Cinema, a private 50-seat in-house cinema with complimentary nightly films for guests.
• The Gallery Suite, a private space for meetings and banquets of up to 60 people.
• Bellevue Spa, an award-winning spa with six treatment rooms, The Salt Room, and Elemis products.
• Motion Health Club, featuring a 20m indoor pool, sauna, steam room, jacuzzi, and a modern gym.

Role Overview

The hotel is seeking a Hotel Receptionist to join the Front Office and Reservations team. This role is focused on delivering excellent guest service, managing arrivals and departures, supporting reservations activity, and handling guest queries in a professional and efficient manner.

Main Duties

• Work closely with the Front Office and Reservations team to maintain a high standard of customer service.
• Handle guest check-ins and check-outs smoothly.
• Respond to enquiries received by phone and email.
• Process reservations, cancellations, and amendments quickly and accurately.
• Support upselling activity and wider sales efforts to help maximise revenue.
• Complete all daily reports within the required timeframe.
• Review bills carefully and handle invoicing for FIT and tour operators.
• Coordinate with senior management on any guest concerns or issues.
• Assist guests with luggage and transport arrangements in a courteous, professional way.

Employee Benefits

• Access to premium staff changing facilities and the Croi employee restaurant.
• Custom Montenotte uniforms for guest-facing team members.
• Discounted HSF Health Plan membership.
• Training and development support.
• Career coaching and guidance.
• Culinary apprenticeship opportunities.
• Trainee management development pathways.
• Internship and work placement opportunities.
• Graduate development programmes.
• Wellness initiatives for employees.
• Mental health first aid support and an employee assistance programme.
• Free meal in Croi while on duty.
• Free access to Motion Health Club facilities.
• Weekly employee exercise class every Thursday morning at no cost.
• Access to personal training and fitness assessments.
• 25% discount on food at Panorama.
• 25% discount on spa treatments at Bellevue Spa.
• Cycle to work scheme access.
• Travel pass scheme access.
• Employee recognition and engagement programmes.
• Referral reward scheme.
• Opportunities to take part in sustainability and health & safety activities.
• #MPeople events and sporting activities.
• Community involvement initiatives with the local community and charity partner Pieta.

Additional Information

This role is a Monday to Friday position and is based onsite in Cork, County Cork, Ireland. The source material does not specify salary, vacancy count, or application deadline.