Hotel Porter - RIU Plaza The Gresham Dublin

About RIU Plaza The Gresham Dublin

Join the prestigious team at RIU Plaza The Gresham Dublin, a historic four-star hotel that combines classic charm with modern comfort in the heart of Dublin. RIU Hotels & Resorts operates over 100 hotels internationally, offering a welcoming atmosphere and a strong commitment to service excellence.

Role Overview

As a Night Porter, you will play a key role in delivering exceptional guest experiences and maintaining operational standards through various duties including guest assistance, security support, and upkeep of hotel public areas.

Key Responsibilities

• Welcome and assist guests by handling their luggage and guiding them to their rooms
• Remain attentive at the hotel entrance to monitor activities and ensure guest safety
• Support hotel security measures as needed
• Address guest inquiries promptly and courteously
• Perform regular cleaning and inspection of restrooms and public spaces
• Manage luggage storage and related tasks
• Uphold hygiene and cleanliness standards throughout public areas
• Adhere to RIU Hotels & Resorts customer service policies
• Monitor all individuals entering and leaving the hotel premises
• Conduct routine floor inspections and check fire exits, fire stairs, and perimeter security
• Understand and comply with licensing, customs, and excise regulations
• Secure cash, stock, and equipment appropriately
• Handle lost property according to hotel policy
• Report suspicious activities immediately to the Duty Manager
• Assist in training new team members
• Maintain awareness of safety and security protocols and report any violations
• Ensure safe conditions of equipment and materials used
• Respond appropriately to incidents involving accidents, fires, loss, or damage
• Provide support to the Accommodation Department when necessary
• Check guests in and out following full training
• Offer accurate information to guests as required

Candidate Profile

• Minimum of 12 months relevant experience
• Authorized to legally work at least 40 hours per week in Ireland
• Dedicated, hardworking, and reliable hospitality professional

Compensation & Benefits

• Gross annual salary ranging from €29,120 to €30,888
• Entitlement to 30 days of annual leave including bank holidays
• Complimentary meals during working hours
• Access to extensive training and professional development opportunities
• Employee discounts for stays at RIU Hotels & Resorts worldwide

Work Environment & Company Values

• Career advancement opportunities through training, mentorship, and promotions within the company
• Inclusive and collaborative culture valuing diverse perspectives and team contributions
• Competitive remuneration and employee benefits recognizing dedication

Diversity, Inclusion & Sustainability

RIU Hotels & Resorts embraces diversity and inclusion, welcoming applications from all individuals regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. The company is committed to sustainability and social responsibility, integrating environmentally responsible decisions into their Proudly Committed strategy to positively impact local communities.