Hotel Director - Luxury Cruise Operations

About the Role

We are seeking a seasoned Hotel Director to lead all hotel-related functions aboard a luxury cruise ship. This high-level leadership role entails ensuring an exceptional guest experience by managing operational excellence, financial oversight, and team leadership. The position supervises diverse departments such as Food & Beverage, Housekeeping, Guest Relations, Entertainment, Finance, IT, and Cruise Sales, alongside other revenue-generating units onboard.

Collaborating closely with the Captain and senior officers, the Hotel Director will maintain exemplary service, safety, and efficiency standards throughout the vessel.

Key Responsibilities

• Oversee and lead all hotel operations onboard the cruise ship.
• Ensure exceptional guest satisfaction through outstanding service delivery and prompt issue resolution.
• Guide departmental performance towards meeting operational and financial objectives.
• Handle budgeting, revenue management, expense control, and inventory oversight.
• Maintain adherence to health, safety, environmental, and quality regulations.
• Develop leadership skills among department heads and promote a positive team environment.
• Seek continuous improvements in operational efficiency and onboard revenue growth.
• Uphold company standards in every guest-facing area.
• Coordinate with senior officers to guarantee seamless daily ship operations.

Requirements

• At least 5 years' leadership experience in luxury hotel or cruise operations, or managing large-scale hotels with more than 1000 rooms.
• Strong leadership, communication, decision-making, and problem-solving capabilities.
• Experience in managing diverse, multicultural teams.
• Solid business understanding including budgeting, operational oversight, and strategic planning.
• Keen knowledge of hospitality standards focused on guest service excellence.
• Preferred bachelor's degree in Hospitality Management, Business Administration, or a related discipline, or equivalent professional expertise.
• Competent intermediate computer skills.
• Fluency in written and spoken English.

Desired Attributes

• A charismatic and accessible leadership style.
• Commitment to superior guest experience and operational success.
• Commercially oriented with strong financial acumen.
• Capability to excel in a dynamic, culturally diverse setting.
• Passion for mentoring and nurturing team growth.