Host / Hostess (Saudi Nationality), Fairmont The Red Sea

About the Property

Raffles & Fairmont Red Sea is being developed within Saudi Arabia’s ambitious Red Sea Project as a nature-led resort destination. The property will feature 361 rooms, 11 dining concepts, including overwater venues overlooking the Red Sea and mangroves, and a spa. It will also sit beside an 18-hole championship golf course, reflecting Fairmont’s reputation as a leading golf hospitality brand. The development is designed to raise the bar for sustainable tourism across 200 km of pristine coastline, an archipelago of more than 90 untouched islands, dormant volcanoes, diverse marine life, and historic archaeological sites.

Role Overview

As a Host/Hostess reporting to the Outlet Manager, you will be the first point of contact for restaurant guests and will help manage the front-of-house flow, reservations, seating, guest service, and overall dining room presentation. The role calls for polished hospitality standards, strong coordination, and a guest-first approach in a luxury environment.

Key Duties

• Keep a clear understanding of the dining room setup, including table and section numbers, seating arrangements, room capacity, operating hours, price range, and dress code.
• Follow restaurant reservation processes and keep reservation records accurate.
• Stay informed about daily house counts, guest arrivals and departures, VIP visits, and scheduled in-house group activities, locations, and timings.
• Apply all department policies and service standards consistently.
• Answer incoming calls promptly, within three rings, while using proper greetings and telephone etiquette.
• Record new reservations and cancellations in line with departmental procedures.
• Pass on reservation updates and cancellation changes to management during the shift as needed.
• Prepare for assigned tasks in a way that meets departmental standards.
• Make sure menus, check folders, and related materials are clean and available in adequate quantity.
• Keep the hostess stand tidy and well arranged.
• Check the reservation book, pre-assign tables, and follow through on special requests.
• Welcome guests at the restaurant entrance and escort them to their tables.
• Seat guests according to the floor plan while maintaining fairness among servers.
• Ensure guests are comfortable with the assigned table and present the menu appropriately.
• Confirm that tables are set up properly for the best possible guest experience.
• Manage busy periods by anticipating demand and organizing waiting-line procedures.
• Recognize guest needs early and respond quickly and courteously at any time of day.
• Maintain warm and professional guest relations throughout every service period.
• Stay knowledgeable about hotel services and activities so guest questions can be answered accurately.
• Resolve guest concerns quickly by using immediate recovery procedures and focusing on satisfaction.
• Observe guest feedback and work closely with management to support a positive experience.
• Ensure tables are cleared and reset according to outlet procedures.
• Keep your section’s equipment and supplies clean and in good working condition.
• Support restaurant colleagues whenever needed to help deliver efficient service.
• Encourage a collaborative work environment that supports productivity and service quality.
• Conduct systematic table visits during each meal period to check guest satisfaction.
• Promote food and beverage outlets during slower periods.
• Complete the required training successfully.
• Assist with cashiering controls and help ensure balances are correct.
• Support menu printing activities as required.
• Remain flexible and be willing to rotate across different food and beverage outlets.
• Perform other reasonable tasks assigned by the Outlet Supervisor, Assistant, or Manager.

Candidate Profile

The ideal applicant has prior experience in a host or hostess position, or another front-of-house hospitality role, preferably for 1 to 2 years. Strong communication, guest handling, organization, time management, and multitasking skills are important, along with the ability to work calmly under pressure. Familiarity with reservation systems and point-of-sale tools is expected. English fluency is required, while Arabic ability and cultural awareness are advantageous. A polished appearance, professional conduct, and willingness to work evenings, weekends, and holidays are also important.

Additional Information

This opportunity is intended for Saudi nationals and is based in Umluj, Tabuk, Saudi Arabia. The position is full-time and on-site. No salary, vacancy count, or start date was specified in the source.