Hospitality Assistant - Bank Position

About the Role

We are looking for a hospitable, friendly, and motivated Hospitality Assistant to join our team at The Willowbury Village in West Malling. This is a bank role intended to provide cover during holidays and sickness absences. Your role will be central in delivering excellent customer service, fostering a welcoming environment, and ensuring that our residents, visitors, and customers enjoy memorable experiences.

Responsibilities

• Deliver food, drink, and retail services in line with the Retirement Villages Group (RVG) standards while maintaining a clean, safe, and hygienic environment.
• Offer residents and visitors a warm and professional greeting, anticipating their hospitality needs and meeting them promptly.
• Address enquiries, concerns, and complaints courteously and efficiently, escalating matters as required.
• Collaborate effectively within the village team to provide high-quality service and foster strong relationships with residents.
• Contribute suggestions for menu improvements, service enhancements, and operational process optimizations.
• Support the attainment of food and beverage revenue goals by utilizing established systems and procedures.
• Keep personal skills, certifications, and industry knowledge updated through ongoing learning.

Skills and Qualities

• Superb customer service and interpersonal communication abilities.
• Teamwork orientation with the capability to build robust relationships.
• Excellent organizational and time management skills.
• A positive, energetic, and enthusiastic approach to work.
• Willingness to learn, adapt, and pursue continuous improvement.

Values Embraced

• Age Well: Promoting residents to live fulfilling lives.
• Community: Creating a sense of belonging.
• Keep Improving: Constantly searching for better ways to operate.
• Invest Wisely: Making thoughtful and responsible decisions.
• Planet Positive: Committing to reduce environmental impact.
• One Team: Collaborating to achieve shared success.

Experience and Qualifications

• Relevant job experience is desirable but not mandatory.
• Up to one year of general work experience in delivering quality service is preferred.

Why Join Us

At Retirement Villages Group, you will join a team that values your input, supports your development, and celebrates your successes. You will contribute meaningfully to the lives of our residents. If you thrive in an environment that encourages growth and working alongside dedicated, positive colleagues, this is a great opportunity for you.