Homebuyer Eligibility & Certification Coordinator

Role overview

Habitat for Humanity of Greater Cincinnati is hiring a Homebuyer Eligibility & Certification Coordinator to help qualified families move smoothly through the homeownership program. The role centers on organizing required education, maintaining monthly income and eligibility checks from approval through closing, and supporting homebuyer selection efforts across the organization’s service area.

This position calls for a careful, discreet, and empathetic professional who can balance compliance needs with excellent service to prospective homeowners. You will work with homebuyers, internal teams, and outside partners to make sure program standards are met while helping families progress toward affordable homeownership.

This is a Tuesday through Saturday schedule.

Responsibilities

• Plan and oversee the 32 hours of homeownership education, monitor attendance, collect survey responses, and help improve the class experience; provide backup support for class facilitation when needed.
• Handle the monthly income certification workflow for each homebuyer from approval until closing, ensuring income and debt information is reviewed every month so program eligibility remains intact.
• Support homebuyer selection application meetings throughout the service area as part of outreach efforts.
• Complete annual QLO training for Kentucky, Ohio, and Indiana, along with the HFHI ABA course.
• Evaluate applications, advise applicants, and assist with the homebuyer selection process.
• Protect the confidentiality of homeowner applications and all related homebuyer records.
• Participate in monthly staff meetings.

Requirements

• A minimum of 2 years of relevant experience is required.
• Background in income verification for lending, assistance, banking, or social service programs.
• Experience monitoring program eligibility for multiple funding sources.
• Excellent attention to detail.
• Ability to work independently with limited supervision and strong self-direction.
• Strong written and verbal communication skills, plus sound interpersonal abilities such as active listening, tact, diplomacy, compassion, and influence.
• Capability to manage multiple tasks at once.
• Commitment to the mission of Habitat for Humanity of Greater Cincinnati.
• Comfort working in a deadline-driven environment.
• Ability to collaborate respectfully with homebuyers, volunteers, donors, board members, and staff.
• Strong organization and time management skills.
• Willingness to work a flexible schedule, with occasional evening and weekend hours.

Additional information

The role requires high standards of confidentiality and a careful approach to regulatory compliance. It also involves close coordination with a variety of stakeholders, including prospective and approved homebuyers, internal teams, and external partners.