Home Orientation Representative

About Empire Homes

Empire Homes is a leading private homebuilder operating across North America, including locations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. They emphasize a culture of creativity and excellence, with a commitment to employee growth and inclusion. The company fosters diversity and provides accommodation during its recruitment process to ensure accessibility for all candidates.

Role Summary

We are currently looking for a Home Orientation Representative. This role involves scheduling and conducting pre-closing inspections for newly constructed homes, assessing and documenting any deficiencies per the Tarion Construction Performance Guidelines and Ontario Building Code. The candidate will lead pre-delivery inspections (PDIs) with homeowners and construction teams, oversee deficiency resolution, and support various communities including Breslau, Caledonia, and Brantford. The position is a full-time, onsite role, filling a replacement vacancy.

Daily Responsibilities

• Coordinate inspection appointments with homeowners aligned with construction closing schedules.
• Maintain detailed reports including spreadsheets and internal aging documentation.
• Communicate with homeowners and internal departments through email.
• Prepare on-site files and packages with necessary printed documentation such as site files and CCPs.
• Manage the coordination and completion of PDI deficiency items.
• Conduct exterior site audits to ensure quality standards.
• Assist onsite administrative personnel as required.
• Facilitate follow-up orientations on home operations after closing.
• Travel between various job sites and offices as business needs dictate.

Required Qualifications and Experience

• Possession of a college degree or diploma in a related area.
• At least 2 to 3 years of relevant experience; familiarity with Tarion Construction Performance Guidelines and Ontario Building Code is advantageous.
• Proficient computer skills, including Microsoft Office Suite, with capacity to learn new software.
• Customer service experience is considered a plus.
• Valid "G" class driver's license is mandatory.

Compensation and Benefits

The position offers a salary range of $50,000 to $65,000 annually, also eligible for participation in a short-term incentive program. Salary will be determined based on the candidate's skills, experience, qualifications, geographical location, and market factors.

Additional benefits include:

• Opportunities to collaborate with top professionals within the homebuilding industry.
• Employee Home Ownership Program offering exclusive discounts on Empire Homes.
• Employer-paid benefits for health and wellness coverage.
• Employer-sponsored RRSP plans for retirement savings.
• Support for continuing education and career advancement opportunities.
• An organizational culture that values a balance between work and personal time.

Additional Information

Applicants should note that the role involves working from Breslau, Ontario, and requires frequent travel to various company sites. Empire Homes uses artificial intelligence tools to help streamline candidate screening, with human oversight to maintain fairness and compliance. Accommodation requests during recruitment are handled confidentially in accordance with human rights legislation.