Home Care Scheduler

About Empathy Hands Home Care

Empathy Hands Home Care is dedicated to delivering exceptional home care services by coordinating dependable and compassionate caregiver schedules. We prioritize positive engagement with clients, families, and staff to maintain a smooth and supportive caregiving environment.

Key Responsibilities

• Organize and manage daily caregiver schedules to guarantee continuous care for clients.
• Assign caregivers to clients by evaluating care requirements, availability, skill sets, and interpersonal compatibility.
• Act swiftly to adjust schedules in case of caregiver absences or urgent staffing needs.
• Maintain professional communication with all stakeholders including clients, families, caregivers, referral sources, and office personnel.
• Keep up-to-date, precise records of scheduling and employee documentation.
• Verify caregiver credentials, availability, and compliance prior to shift assignments.
• Support onboarding processes and provide administrative assistance as needed.
• Monitor open shifts proactively and arrange coverage effectively.
• Ensure confidentiality and adhere to HIPAA regulations, company policies, and applicable employment laws.
• Perform additional administrative tasks as required by management.

Candidate Requirements

• At least three years of experience in scheduling, staffing coordination, customer service, healthcare, home care, or related administrative roles.
• Associate degree or some college coursework preferred; equivalent professional experience accepted.
• Preferably experience in home care scheduling.
• Strong written, verbal, and interpersonal communication abilities.
• Excellent organizational skills with aptitude for managing multiple priorities in a dynamic setting.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) and willingness to learn new scheduling and electronic records software.
• Sound judgment, confidentiality, and professionalism in handling sensitive information.
• Dependability, punctuality, and keen attention to detail.
• Capability to work autonomously while effectively collaborating with the team.
• Open to feedback and adaptable to shifting priorities.
• Availability for occasional evening and weekend work.
• Reliable transportation and presence at the Santa Clarita office as required.
• Bilingual English/Spanish skills preferred.

Ideal Traits

• Genuine interpersonal skills and a passion for helping others.
• Compassion, patience, and respectfulness in all interactions.
• Cooperative team player with a positive and professional approach.
• Exceptional organization and meticulousness.
• Trustworthy, responsible, and dependable.
• Composure under pressure with sound decision-making capability.
• Flexibility to respond to unexpected staffing demands.
• Strong dedication to high-quality customer service.

Employee Benefits

• Access to next-day payment options via TapCheck.
• 401(k) retirement plan.
• Performance-based bonuses.
• Company social events and parties.
• Flexible working schedule.
• Complimentary uniforms provided.

Additional Information

This is a part-time, onsite position located in Santa Clarita, CA, with approximately 25 working hours per week and flexibility required for occasional evenings and weekends. The company is an Equal Opportunity Employer committed to inclusivity and offers reasonable accommodations for qualified individuals with disabilities.