Home Care Operations Administrative Assistant (Remote)

About the Role

Tandem Care is seeking a meticulous and organized Operations Administrative Assistant to join their team remotely on a part-time basis (20 hours per week) with flexible hours between 9am and 5pm, Monday through Friday. This position supports the leadership and operations team by managing documentation, organizing data, maintaining accurate records, and overseeing various administrative and operational processes. This role is intended for someone who thrives on structure, detail, and process improvement and does not involve direct customer interaction.

Key Responsibilities

• Monitor caregiver attendance, including absences, tardiness, and reliability statistics
• Create reports and scorecards to be used in leadership meetings
• Prepare and organize HR documents, coaching files, and employee paperwork
• Schedule and coordinate meetings, manage calendars, and assemble necessary documentation
• Revise and maintain company standard operating procedures (SOPs), internal guides, and knowledge base content
• Track compliance matters and ensure timely follow-up on expiring caregiver certifications
• Conduct quality assurance reviews to identify any missing or inconsistent data
• Assist with routine operational projects, audits, and other administrative tasks
• Ensure accurate documentation management across various systems and databases

Candidate Profile

• Strong passion for organizing, utilizing checklists, and ensuring project progress
• Highly attentive to detail and able to identify errors others might miss
• Capable of working independently and managing assigned workload effectively
• Maintains confidentiality and professionalism when handling sensitive information
• Clear and effective written communication skills
• Accountable for driving projects from initiation through completion
• Enthusiastic about process enhancement and maintaining operational consistency

Preferred Qualifications

• Minimum two years of experience in administrative support, operations, HR administration, quality assurance, or project coordination roles
• Proficient in Microsoft Excel or Google Sheets
• Excellent organizational abilities and time management skills
• Experience working remotely with little supervision
• Ability to quickly learn and adapt to various software and technology platforms
• Experience supporting healthcare or home care operational environments is advantageous

Why Work with Tandem Care?

The operations team is dedicated to ensuring that top-quality client care is backed by efficient and organized internal processes. Your contributions in updating spreadsheets, organizing documentation, and streamlining procedures directly support caregivers providing valuable care to older adults and their families. If working in a role where organization, accuracy, and continuous improvement are central motivates you, Tandem Care welcomes your application.