HK Floor Supervisor

About the Company

Join a hotel that is part of the Accor group, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle venues worldwide. This organization fosters professional growth, offering numerous opportunities for advancement. Every interaction and gesture contributes to crafting positive and memorable experiences for guests, staff, and the environment. Together, they embody the vision of responsible hospitality.

Embrace the role of a Heartist®, allowing your passion to guide you in a dynamic and fast-paced environment.

Role Overview

As a Housekeeping Floor Supervisor, you will be dependable and engaging, ensuring an exceptional guest experience from arrival to departure. You will lead daily operations within your department, maintaining high service standards delivered with warmth and attentiveness.

Key Responsibilities

• Supervise daily departmental functions to uphold service quality and guest satisfaction.
• Address guest issues promptly, coordinating with relevant teams to create memorable experiences.
• Keep team members informed of daily priorities to enable personalized guest service.

Qualifications & Skills

• A customer-service oriented personality is crucial.
• Experience in a similar leadership role is advantageous.
• Familiarity with Opera or equivalent property management systems is preferred.
• Strong interpersonal, problem-solving skills, and the capability to lead by example.

Work Environment & Culture

Become part of a collaborative and inclusive team in a robust hotel setting that supports continuous development and diversity.

Additional Benefits

• Employee benefit card providing discounted rates across the Accor network worldwide.
• Access to learning and development programs through dedicated academies.
• Opportunities for career growth locally and internationally.
• Engagement in corporate social responsibility programs, such as environmental initiatives like Planet 21.

Diversity and Inclusion

The company promotes an inclusive culture, committed to recruiting, attracting, and advancing diverse talent.