Help Desk Technician

Role Overview

We are seeking a dedicated Help Desk Technician to join our team on a full-time, onsite basis in Doha, Qatar. The successful candidate will be responsible for delivering first-level technical assistance for desktop computers, devices, and common business applications. This involves responding to user inquiries through phone, email, and face-to-face interaction.

Key Responsibilities

• Diagnose and troubleshoot issues related to hardware and software.
• Conduct repairs and maintenance on computers and peripherals.
• Escalate complex technical problems to advanced support teams as required.
• Maintain detailed documentation of support tickets and user requests within the tracking system.
• Assist with the setup, configuration, and updating of equipment to ensure operational stability and security.
• Collaborate effectively with IT colleagues and communicate clearly with end-users to provide prompt and efficient support.

Required Qualifications and Skills

• Experience providing help desk and technical support in an office setting.
• Competence with desktop systems, including operating systems, standard applications, and basic network troubleshooting.
• Strong problem-solving abilities regarding hardware, software, and peripheral devices.
• Practical skills in computer repair such as diagnostics, component replacement, and system setup.
• Foundational knowledge of IT security practices and safe computing guidelines.
• Good communication skills with a customer-oriented mindset for problem resolution.
• Ability to work on-site in Doha and engage collaboratively with a multidisciplinary team.
• Preferred certifications include CompTIA A+, Microsoft Desktop Support, or equivalent practical expertise.