Hearing Aid Dispenser

About the Role

Our client, a growing healthcare organization, is looking for enthusiastic and customer-oriented Hearing Aid Dispensers to join their teams in Dublin and Galway. This full-time, permanent position offers an excellent chance for individuals seeking a long-term career in healthcare audiology, with a complete training program and consistent mentorship leading towards professional qualification.

Key Responsibilities

• Schedule and conduct appointments with both prospective and existing clients.
• Perform hearing evaluations following the company’s protocols and professional standards.
• Advise and sell suitable hearing aid solutions tailored to each client's needs.
• Ensure accurate and timely completion of sales paperwork and administrative tasks.
• Maintain comprehensive audiograms, client records, and manage diaries effectively.
• Submit all reports, notes, and monthly activity in a timely manner.
• Deliver outstanding after-sales support and maintain ongoing communication with clients.
• Respond promptly and professionally to customer enquiries and service requests.
• Engage actively in performance reviews, appraisals, and professional development planning.
• Keep knowledge current through continuous training in audiometry, sales techniques, and product updates.
• Collect market information on competitors and identify local business opportunities.
• Utilize company equipment proficiently to provide excellent client service.
• Exhibit flexibility in work hours, including some evenings and Saturdays as necessary.
• Participate in cross-department training and perform additional tasks as assigned by management.

Candidate Profile

• Previous experience in audiology is advantageous but not required.
• Good general education background.
• Strong customer service orientation and interpersonal skills.
• Technical aptitude with a willingness to learn new technologies and systems.
• Proficient in IT skills.
• Possession of a full, clean driver’s license is mandatory.
• Excellent organizational and administrative abilities.
• Capability to work independently and manage a varied schedule efficiently.

Desired Qualities

• Highly service-oriented and empathetic.
• Clear and effective communicator.
• Skilled at building trusting relationships with clients.
• Reliable, honest, professional, and committed.
• Collaborative mindset and strong team player.
• Committed to personal and professional growth with eagerness to learn.

Training and Career Progression

The successful candidate will be supported to complete a Foundation Audiology Course upon completing two years in the role. Our client offers an intensive 15-week training program, dedicated mentoring, shadowing, and continuous professional development to support career advancement in this expanding sector.

Compensation and Benefits

• An initial salary of €35,000 per year.
• Attractive commission structure offering 20% commission.
• Employer-contributed pension plan.
• Travel allowance provided.

Additional Information

Working hours require flexibility, including some evening and Saturday shifts as needed to meet client demands. This position provides an opportunity to start a rewarding career in healthcare with a dynamic and supportive employer.