Healthcare Scheduler

About the Opportunity

Timeline Optimization Group aims to connect job seekers with attractive healthcare roles before they're widely advertised. This position is sourced from healthcare services employers and is not directly hired by Timeline Optimization Group, which serves as a facilitator for these opportunities rather than a staffing agency.

Industry: Healthcare Services

Why Join?

• Earn up to $28.60 hourly, depending on your education, experience, and location
• Advance your career with a nationally recognized healthcare organization
• Work remotely from any Banner-approved state
• Join a supportive, customer service-focused, collaborative team
• Receive comprehensive training along with employer-supplied equipment
• Make a meaningful impact on patients' experiences through excellent service

Key Responsibilities

• Coordinate medical appointment scheduling by managing patient, provider, and facility availability
• Utilize electronic medical records and scheduling software to maintain appointment accuracy and patient safety
• Collect and document patient demographics and insurance details to support authorizations and referrals
• Deliver pre- and post-test instructions to patients to prepare them adequately for their appointments
• Communicate clearly and effectively with patients and clinical staff across multiple channels to improve patient interactions

Qualifications

• High school diploma, GED, or equivalent practical knowledge
• At least one year of customer service or related experience within a healthcare environment
• Capability to manage a high volume of inbound calls professionally
• Strong communication and interpersonal skills fostering positive customer relations
• Proficient computer operation and typing skills, including common office software use

Preferred Qualifications

• Previous experience working in a call center or scheduler role within practice management
• Knowledge of medical terminology
• Understanding of payer contract terms and healthcare reimbursement processes

Additional Information

We uphold stringent candidate privacy standards and strive for equal opportunity employment. Our partnerships are with employers committed to fair, transparent, and secure hiring practices. Please notify us if any employer deviates from these principles. Note that we are not the Employer of Record for this role; rather, we serve as a link between exceptional candidates and outstanding employers.