Healthcare Referral Liaison Coordinator

Overview

This role involves acting as the main contact and coordinator for electronic referrals within the community to support Aveanna's healthcare services. The Referral Liaison is tasked with overseeing electronic referral systems assigned to particular locations, deciding on acceptance or refusal of referrals following the directives from area or location leadership. The role also includes applying inside sales strategies to build strong relationships with discharge planners and enhance referral volumes.

Key Responsibilities

• Register and maintain Aveanna accounts on all electronic referral platforms utilized by referral sources, including paid subscriptions as necessary.
• Optimize electronic referral system configurations to facilitate smooth and increased referrals.
• Continuously monitor electronic referral systems, taking prompt action on referrals by accepting or declining them as per leadership instructions.
• Collaborate with location leaders and sales teams to effectively manage referral flows.
• Communicate new referrals promptly to location, sales, and intake teams via email and instant messaging.
• Collect and forward proper referral documentation to intake teams for record entry into electronic medical records.
• Document and update contact details and customer data of discharge planners and referral sources to support sales efforts.
• Engage in inside sales activities such as lead generation, relationship building, personalized outreach, campaign participation, and social media networking to foster referral relationships.
• Maintain accurate records of customer interactions and inside sales activities in the CRM system.
• Ensure all external and internal communications uphold Aveanna's customer service standards.
• Partner with leadership to devise growth strategies and identify new referral opportunities.
• Participate in sales blitz campaigns and occasionally join outside sales for in-person calls.
• Report any issues or barriers affecting referral acceptance to operations and sales leadership.
• Take part in on-call rotations covering off-hours and weekends.
• Work towards meeting or surpassing monthly targets for qualified admissions to help assigned locations achieve their goals.

Candidate Requirements

• High school diploma or GED required, bachelor’s degree preferred.
• A minimum of two years’ experience in inside sales or online customer service.
• For remote workers: must have a mobile phone, reliable high-speed internet, and a dedicated workspace equipped for multiple monitors.
• Willingness to participate in on-call shifts during evenings and weekends.
• Residency within a state where Aveanna currently provides services.

Compensation and Benefits

The position offers an hourly wage ranging from $21 to $24, complemented by a monthly bonus incentive program. Benefits for full-time employees include competitive salary, medical, dental, vision, and life insurance, voluntary pet insurance, 401(k) with company match, paid vacation/sick/floating holidays, tuition reimbursement and discounts, free continuing education units for nurses, employee assistance programs, employee relief fund, and an employee stock purchase plan.

Schedule and Location

• Full-time, Monday through Friday, with availability for weekend rotation.
• This is a remote position; candidates located in the Eastern or Central Time Zones are preferred.

Company Mission

Aveanna Healthcare strives to transform homecare delivery through innovation, quality clinical practices, and heartfelt attention, making a substantial impact in patients’ and families’ lives every day.