Healthcare Customer Service Representative

About The Company

TTEC is a global leader in consulting, technology, and managed services, focused on creating exceptional customer experiences. We utilize advanced data analytics, AI, and innovative technologies to help major brands enhance customer loyalty and drive business growth. Our culture champions inclusivity, diversity, and community impact. Recognized as a Great Place to Work, TTEC fosters an environment where employees are valued, empowered, and encouraged to be their authentic selves. We are committed to continuous learning and professional development, supporting our team members in building rewarding careers and positively impacting millions of consumers.

About The Role

We are looking for a dedicated Healthcare Customer Service Representative to join our remote team, specifically for residents of California. In this crucial role, you will serve as the primary point of contact between consumers and essential healthcare services. Your main duties will involve providing accurate information, resolving inquiries about healthcare benefits, and guiding customers through their options with empathy and professionalism. This position offers a significant opportunity to engage meaningfully with consumers, support individuals during important life moments, and develop valuable expertise in customer service and healthcare support. You will be part of a supportive and dynamic team that prioritizes your professional development, all while working from the convenience of your home and making a real difference in people's lives.

Qualifications

• A minimum of six months of prior customer service experience is required.
• A high school diploma or its equivalent is necessary.
• Exceptional communication and interpersonal abilities are essential.
• Candidates must demonstrate empathy, patience, and a keen attentiveness to customer needs.
• Proficiency in using computer systems and standard Windows applications is expected.
• A dedicated, distraction-free home workspace is mandatory.
• A secure, high-speed wired internet connection with a minimum speed of 25 Mbps is required.
• Flexibility to work varied hours and adhere to assigned shifts is necessary.

Responsibilities

• Handle inbound calls from customers seeking assistance with their healthcare benefits.
• Engage empathetically with consumers to thoroughly understand their needs and concerns.
• Utilize multiple systems to research and effectively resolve customer inquiries.
• Deliver clear, precise, and timely information to help consumers navigate their healthcare choices.
• Manage a high volume of customer interactions while upholding high standards of professionalism and service quality.
• Adhere strictly to scheduled breaks and all company policies and procedures.
• Maintain accurate documentation of all customer interactions within the designated system.
• Actively participate in ongoing training and coaching sessions to continuously improve skills and knowledge.
• Collaborate effectively with colleagues and supervisors to enhance overall service delivery.

Benefits

• A competitive hourly wage starting at $17.65.
• A comprehensive benefits package, including incentives for health and wellness.
• Paid Time Off (PTO) and other paid leave options are available.
• Access to tuition reimbursement programs.
• Numerous opportunities for career advancement and professional growth.
• A supportive and inclusive company culture.
• Personalized coaching and a broad selection of free learning resources.

Equal Opportunity

TTEC is an equal opportunity employer committed to cultivating an inclusive environment for all staff. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that a diverse workforce enhances our culture and our ability to serve clients effectively. All qualified applicants are encouraged to apply, and employment decisions are based on merit and business requirements.