Healthcare Account Manager

About AdeptID & Lucid Staffing Solutions

AdeptID, an AI-driven talent company, leverages advanced search and matching technology to resolve critical workforce shortages. In partnership with Lucid Staffing Solutions, they're revolutionizing healthcare staffing using a clinician-focused philosophy, extensive healthcare expertise, and proprietary AI automation that shortens time-to-fill roles, reduces recruiter effort, and enhances matching quality. Unlike traditional agencies, the company operates as a scalable staffing platform emphasizing technology, data, and streamlined processes, allowing recruiters to prioritize human judgment and relationship-building. The organizational culture promotes collaboration, ongoing improvement, and career growth.

Role Overview

The Healthcare Account Manager will oversee and nurture relationships with current healthcare facility clients, acting as the vital connection between Lucid’s recruiting team and client sites. This position demands clear communication, timely order fulfillment, and fostering long-term client satisfaction and growth. Collaboration with recruiting, business development, and operations teams is essential to translate technology advantages into staffing successes and durable partnerships.

Key Responsibilities

• Lead communication with assigned clients such as hospitals and imaging centers, maintaining regular contact through calls, emails, and video meetings.
• Attend client check-ins, quarterly business reviews, and weekly team meetings to ensure alignment and trust.
• Resolve client issues promptly, escalating them as necessary to preserve service quality.
• Oversee complete job order management, verifying accuracy, updating statuses, and sharing candidate feedback efficiently.
• Collaborate with recruiters to prioritize jobs, ensuring their swift and appropriate fulfillment per client expectations.
• Identify and address inconsistencies in job descriptions or compensation early to avoid delays.
• Monitor account metrics such as fill rates, time-to-fill, and revenue, spotting trends and growth opportunities.
• Work with business development on onboarding new clients and expanding existing accounts.
• Provide regular performance reports and strategic recommendations to enhance account growth.

Qualifications

• Minimum of 3 years' experience in account management, client services, or staffing operations, ideally within healthcare staffing.
• Prior experience as a clinician is required.
• Proven ability to juggle multiple client relationships in a dynamic environment.
• In-depth knowledge of healthcare staffing workflows, including job management, credentialing processes, and vendor management systems.
• Familiarity with staffing platforms like Sense or Bullhorn is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Preferred: experience with data analysis and reporting on account metrics, consultative sales or healthcare business development background, understanding of travel nursing, allied health, or per diem staffing models, and a history of revenue growth in client accounts.

Why Choose AdeptID?

• Competitive base salary plus incentives based on performance.
• Robust benefits including medical, dental, and vision coverage.
• Ample paid leave and flexible working options.
• Resources and support for professional development and career progression.
• A culture that fosters collaboration, support, and success.