Head of Waste, Operations & Transport

Role Overview

This leadership role at Napier City Council involves overseeing major operational services such as waste management, transportation, and overall city operations, shaping the everyday experiences of the Napier community. The position is pivotal in progressing significant departmental transformation efforts and nurturing a customer-centric, high-achieving culture.

Key Responsibilities

• Manage one of the largest operational portfolios within the Council ensuring efficient delivery of waste, transport, and city operations services that impact residents daily.
• Drive ongoing transformation initiatives by embedding innovative practices, challenging existing methods, and promoting continual improvement across all teams.
• Lead and motivate a leadership team fostering a culture of trust, accountability, collaboration, and ongoing development.
• Create a positive, engaged workplace where staff feel empowered to take initiative, adapt to change, and provide excellent service.
• Enhance commercial and financial management balancing community expectations, cost-effectiveness, and sustainability.
• Implement robust performance management systems for clear visibility into service delivery, risks, and opportunities to support informed decision-making.
• Contribute as a senior leader influencing the Council’s strategic direction while grounding plans in operational realities.

Candidate Profile

The ideal candidate is a seasoned senior manager comfortable navigating complex environments and leading organizations through change. They combine strategic insight with operational expertise, engaging and inspiring teams to achieve clear results.

• Extensive senior leadership experience managing large, complex service teams.
• Demonstrated success in leading change programs and operational performance enhancements.
• Skill in cultivating collaborative, accountable work cultures receptive to change.
• Strong financial and commercial acumen with the ability to balance service quality, risk, and sustainable budgeting.
• Proven abilities in developing leadership capacity and fostering aligned, responsible teams.
• Excellent interpersonal and influencing skills to build strong partnerships across diverse stakeholders.
• Sound strategic decision-making translating broad goals into actionable plans.
• A commitment to community-focused outcomes and excellent customer service.

Employment Details and Benefits

This permanent full-time position requires a 40-hour workweek Monday to Friday based in Napier CBD.

The salary range is NZD 171288 to 191439 annually, inclusive of KiwiSaver contributions, with the final offer reflecting experience and qualifications.

• Five weeks annual leave after two years of service
• Subsidised health insurance and eye test benefits
• Retail discounts and financial support for study
• Employee Assistance Program participation
• Quarterly recognition awards, birthday vouchers, and social club activities
• Annual free influenza vaccinations
• Cultural programs including Ka Awatea Wānanga, NCC Kapa Haka, and Te Reo Māori classes

Additional Information

Napier City Council is committed to equality and diversity in hiring and encourages applicants of all backgrounds. Support during the application process can be provided upon request.

The organization maintains close cooperation with Mana Whenua and Iwi via its Māori Partnerships team, enhancing cultural competence through education.

Pre-employment screening including criminal, health, and drug testing applies. The employee may be called upon for civil defense emergencies.