Head of Warranty & Aftersales

Role overview

This is a senior automotive leadership opportunity for an experienced professional to take charge of warranty and aftersales operations. The role is focused on strengthening how the function works, improving service standards, and guiding a team to deliver consistent support to dealers and customers.

Depending on the candidate’s background, the position may cover both warranty and aftersales leadership or initially concentrate on one area with wider responsibility expanding over time.

What you will do

• Direct and support the warranty and aftersales teams.
• Redesign workflows and operating models to make the department more effective.
• Introduce and lead improvement initiatives that raise customer satisfaction and day-to-day performance.
• Create KPIs, dashboards and reporting methods to track progress and outcomes.
• Make sure warranty claims are handled accurately, efficiently and in line with manufacturer rules.
• Manage technical support and aftersales activity so dealer and customer issues are resolved promptly.
• Work with technical and training functions to strengthen technical capability across the dealer network.
• Develop productive working relationships with dealers, manufacturers and internal teams.
• Find ways to improve service quality, lower costs and increase warranty recovery.
• Coach, mentor and develop team members while building a culture of ownership and continuous improvement.
• Contribute to business growth through aftersales initiatives and customer retention efforts.
• Ensure all activities meet relevant quality, warranty and regulatory requirements.

What we are looking for

The ideal person will be commercially minded, technically confident and comfortable leading operational change in an automotive environment.

• Deep experience leading warranty, aftersales or service operations in the automotive sector.
• Strong understanding of warranty procedures, dealer operations and manufacturer standards.
• Proven ability to manage and develop cross-functional teams.
• Track record of improving processes, introducing change and delivering measurable results.
• Strong communication and stakeholder management skills.
• Good analytical thinking and problem-solving capability.
• Experience working closely with technical and training teams.
• A customer-first approach with the ability to balance service quality and commercial priorities.
• Confidence influencing decisions at senior leadership level.

Additional experience considered

Applications from candidates with exposure to commercial vehicles, passenger cars, bus and coach, agricultural machinery, construction equipment, or other OEM/importer settings will also be considered.

Eligibility and other information

This opportunity is intended for candidates already living in Ireland who hold a valid work permit. If you do not have the right to work in Ireland, support with your job search cannot be provided.

The employer is an equal opportunity employer. By sharing your CV and personal information, you consent to the processing of your data for recruitment purposes. You may be contacted about other relevant opportunities from time to time, and your data will not be shared with third parties without your permission. Consent can be withdrawn at any time by emailing the address provided in the original communication. Further privacy details are available in the company privacy statement.