Head of Spa & Wellness

Overview

Join Red Sea Global Hospitality as a pivotal leader in advancing responsible development and regenerative tourism within luxury hospitality. Based at the Desert Rock resort in Tabuk, Saudi Arabia, the Head of Spa & Wellness role focuses on managing the spa, wellness, gym, and related facilities to deliver exceptional luxury guest experiences aligned with the company’s core values: Respect, Responsibility, Passion, and Collaboration.

Key Responsibilities

• Oversee daily operations of the spa, boutique, gym, wellness, and relaxation areas to ensure smooth, high-quality service delivery.
• Ensure treatments, therapies, and wellness services meet rigorous luxury standards and brand guidelines.
• Optimize guest satisfaction and operational efficiency through active monitoring and management.
• Schedule staffing to meet business demands, maintaining adequate therapist and spa colleague coverage.
• Maintain cleanliness, safety, and presentation of all treatment rooms, equipment, and facilities.
• Provide personalized wellness experiences that exceed guest expectations and handle guest feedback professionally.
• Lead, inspire, and develop the spa team with training, coaching, recruitment, and fostering a positive workplace culture.
• Manage budgets, forecasts, revenue monitoring, productivity, promotions, retail sales, and cost controls.
• Ensure compliance with health, hygiene, safety, operational procedures, and regulatory standards.
• Coordinate wellness initiatives, seasonal programs, fitness activities, and special events maintaining consistency across offerings.
• Support environmentally sustainable practices in spa operations and encourage team participation in sustainability programs.
• Collaborate cross-departmentally to provide seamless guest experiences and regularly report operational performance to management.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, Wellness Management, or related discipline.
• At least 5 to 7 years of luxury spa experience including 2 to 3 years in leadership or management roles.
• Extensive knowledge of spa operations, wellness programming, fitness facilities, and top-tier guest service.
• Strong leadership, communication, interpersonal, and organizational skills to manage multidisciplinary wellness teams effectively.
• Financial expertise related to budgeting, revenue, and cost management.
• Familiarity with spa and hotel property management systems preferred.
• Professional certifications in spa, wellness, or hospitality advantageous.
• Fluency in English required; additional languages beneficial.

Benefits and Culture

• Opportunities for personal and career development through targeted professional programs.
• Competitive salary with health insurance coverage during employment.
• Access to exclusive perks including complimentary stays and benefits across Red Sea Global Hospitality properties.
• Inclusive work environment promoting diversity, collaboration, and employee recognition.

Additional Information

The company strives for diversity and inclusivity, welcoming applicants from all backgrounds and providing reasonable accommodations throughout the recruitment process. Red Sea Global Hospitality is an equal opportunity employer dedicated to workforce diversity and inclusive hiring practices.