Head of Product Operations

About Berlitz

Berlitz has spent more than 150 years helping people connect across languages and cultures. The company is now rethinking how people learn by blending AI with expert human coaching to deliver more personal and engaging experiences. As Berlitz evolves into a global organisation, it is creating new products, systems, and working methods from the ground up.

Role overview

This position is for a Head of Product Operations who will bring structure, clarity, and strong operational discipline to the Product & Technology organisation. Reporting to the CPTO, the role owns the operating cadence that keeps teams coordinated, priorities visible, and strategic work moving forward.

Key responsibilities

• Take ownership of delivery plans across major strategic programmes, making sure milestones, risks, and dependencies are tracked and clearly communicated.
• Run quarterly planning, weekly delivery check-ins, and monthly operating reviews to maintain alignment and accountability across teams.
• Own the KPI framework for Product & Technology as well as executive reporting, turning performance data into clear leadership and board-level insight.
• Manage the operational link between product, pricing, billing, and customer entitlements, working in close coordination with Revenue Operations.
• Lead and support a team consisting of 3 Project Managers, a Data & Insights Analyst, and a Revenue & Monetisation Operations Analyst, including priority-setting and people development.
• Work closely with Product, Engineering, Sales, Revenue Operations, and Legal, serving as the operational extension of the CPTO.

What we are looking for

• At least 10 years of experience in Product Operations, PMO, Technology Operations, or a comparable leadership position.
• Minimum 5 years of experience managing people and leading cross-functional teams.
• Hands-on experience with project management tools such as Asana or Monday.com.
• Comfort using reporting and analytics tools such as Retool, Power BI, or similar platforms, plus practical SQL knowledge.
• Strong communication skills with the ability to speak effectively to both technical teams and senior executives, simplifying complex topics into concrete actions.
• Ability to succeed in fast-paced settings and build processes that help teams scale delivery.

Why this role stands out

• Take a central leadership role in defining how Product and Technology operate while helping shape the future of language learning.
• Work directly with the CPTO and contribute to strategic business decisions.
• Design scalable operating models that help teams move faster and achieve better results.
• Be part of a collaborative international team focused on creating meaningful learning experiences for learners worldwide.
• This is a remote role, though occasional travel may be required for business meetings and events.

Work location

The role is remote, with occasional travel.

Employment type

Full-time.