Head of Product

About CareComply

CareComply is an AI-driven platform dedicated to helping nursing homes unlock new revenue streams through Medicare Part B. Typically, our solution increases nursing home revenues by six figures, and for high-performing facilities, we have facilitated revenue improvements exceeding a million dollars. Approaching its first anniversary, the company is profitable with approximately $1 million in annual recurring revenue (ARR). Our growth strategy is capital-efficient, focusing on profit-driven expansion rather than additional fundraising to protect our team from equity dilution. As we transition into a growth phase, we aim to reach $10 million ARR within the next year.

Role Overview

This position is a hands-on, individual contributor role ideal for a versatile professional ready to engage in diverse operational and strategic activities. The successful candidate will own all operational aspects related to servicing existing clients and will build scalable systems to support a tenfold increase in the customer base. The role provides direct interaction with company founders and an opportunity to evolve into a leadership position.

Key Responsibilities

• Onboard new clients and ensure their successful utilization of CareComply's services.
• Adapt and refine the AI system to accommodate new and emerging edge cases.
• Leverage AI and data analytics to develop scalable, repeatable operational processes and identify bottlenecks across numerous facilities.
• Collaborate with clinical experts to translate healthcare regulations into efficient, scalable systems.
• Convert real-time customer feedback into actionable product enhancements and refined operational workflows.
• Drive improvements in internal operations, proactively addressing the highest-priority challenges and opportunities.
• Lead zero-to-one initiatives for new products and services.
• Contribute to recruitment and team-building efforts as the company expands.

Candidate Profile

• 3 to 7 years of experience in product management, operations, consulting, or roles within fast-growing startups, preferably in early-stage environments.
• A strong sense of ownership, with a proactive approach to ambiguity and end-to-end responsibility without requiring direction.
• Proficiency in AI and data tools, with enthusiasm for using such technologies to build scalable processes that reduce reliance on additional headcount.
• Systematic thinker capable of transforming complex, manual workflows into measurable and repeatable operations.
• Excellent communication skills, comfortable collaborating with diverse stakeholders including customers, clinicians, and founders.
• Background or interest in healthcare, Medicare/Medicaid, or post-acute care is advantageous; a willingness to quickly acquire knowledge in this domain is essential.
• Aspirations to learn and grow alongside a company progressing from $1M to $10M ARR and beyond, with an interest in future founder roles.

Why Join CareComply

• Engage with a profitable and rapidly expanding company that has validated product-market fit.
• Work closely with company founders and experience genuine ownership from the outset.
• A unique ground-floor opportunity to establish and lead the operational function and eventually build a dedicated team.
• Experience a role akin to being a founder without starting a company yourself.