Head of Operations

Role Overview

This is a senior leadership position for an accomplished operations professional who can steer organizational performance, strengthen execution across departments, and support long-term growth. The role focuses on improving efficiency, shaping operational direction, and ensuring that day-to-day business activity runs smoothly and in line with company goals.

Key Responsibilities

• Build and carry out operational plans that support the organization’s vision, objectives, and expansion plans.
• Oversee daily operations across several business areas and functional teams.
• Identify opportunities to simplify processes and raise efficiency through continuous improvement.
• Set up, track, and report on operational KPIs and performance measures.
• Handle resources, budgets, forecasting, and cost control initiatives.
• Work closely with executive leadership on strategy, growth, and business transformation efforts.
• Create and roll out operational policies, procedures, and governance structures.
• Guide, coach, and develop department managers and operational staff.
• Ensure adherence to internal policies, regulatory requirements, and quality expectations.
• Spot operational risks and put mitigation, contingency, and business continuity measures in place.
• Manage vendor relationships, service delivery, procurement coordination, and external partnerships.
• Promote a workplace culture centered on accountability, collaboration, innovation, and operational excellence.

Requirements

• Prior experience in senior operations leadership, business management, or a comparable executive role.
• Strong command of business operations, process management, and organizational leadership.
• Proven ability to lead large teams and coordinate work across multiple departments.
• Solid financial understanding, including budgeting, forecasting, resource planning, and cost management.
• Excellent leadership, communication, negotiation, and stakeholder engagement skills.
• Strong analytical thinking, strategic judgment, and decision-making ability.
• Experience with operational transformation, scalability, and process improvement initiatives.
• Ability to perform effectively in fast-moving, dynamic, and growth-focused environments.
• Strong planning, organization, and project management skills.
• A bachelor’s degree in Business Administration, Operations Management, Engineering, Finance, Management, or a related discipline is preferred.
• An MBA or similar postgraduate qualification is considered an added advantage.

What We Offer

The position offers the chance to shape organization-wide operations and contribute directly to business growth, along with close exposure to executive decision-making. It also opens pathways toward roles such as Operations Director, Managing Director, Chief Operating Officer, or other senior leadership positions. The work environment is described as high-impact, performance-driven, and growth-oriented, with executive-level compensation, performance incentives, benefits, leadership development, and long-term advancement opportunities.