Head of Operations

About the Company

Our client is an emerging leader in digital health and pharmacy services, integrating telehealth, ecommerce, and direct-to-consumer prescription delivery to simplify access to daily medications. Their platform aims to enhance convenience, affordability, and transparency while dismantling traditional healthcare barriers.

Role Overview

The Head of Operations will play a pivotal part in refining and expanding the operational framework of this newly public, category-defining healthcare company.

Primary Responsibilities

• Oversee comprehensive warehouse, fulfillment, and distribution activities spanning multiple locations.
• Reduce labor costs per prescription by enhancing operational performance.
• Redesign workflows and throughput models to boost efficiency.
• Lead facility growth efforts including layout redesign and capacity planning.
• Develop and implement optimized shipping, packaging, and logistics methods to cut costs and improve effectiveness.
• Build and lead extensive, multi-tiered operational teams.
• Set up KPIs, reporting frameworks, and performance management systems for all sites.
• Collaborate cross-functionally with leadership teams in supply chain, procurement, and expansion initiatives.
• Maintain a hands-on presence onsite to guide execution and uphold accountability standards.
• Must reside near Clearwater, FL or Dallas, TX and be willing to commute between these locations as required.

Candidate Profile

• Substantial experience managing large-scale logistics or distribution operations.
• Proven success driving improvements in warehouse or fulfillment centers.
• Expertise in labor optimization, scaling facilities, and process enhancement.
• Strong operational leadership with willingness to actively engage in floor-level management and change implementation.
• Background in high-growth or resource-variable environments such as startups or scale-ups is highly desirable.
• Deep roots in logistics and physical operations rather than clinical or pharmacy disciplines.
• Track record of measurable gains in cost reduction and operational efficiency.

Compensation and Benefits

• Annual base pay ranging between 170000 and 200000 USD.
• Eligibility for a 25% performance bonus, comprehensive benefits, and a long-term incentive plan.
• Chance to influence key strategic directions within the company.
• A culture based on partnership and strong teamwork.

Additional Information

The employer is an equal-opportunity organization, promoting diversity and inclusion without discrimination on race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.