Head of Marketplace Operations

About Optizon

Optizon Pty Ltd. is an expanding e-commerce firm responsible for numerous flourishing brands sold through Amazon.com. Our mission centers on providing customers with a 6-star service experience, facilitated by cutting-edge systems, data insights, and AI-enhanced innovations. Although headquartered in Melbourne, Australia, our dynamic team operates remotely across diverse locations globally.

Role Overview

We seek an experienced and proactive Head of Marketplace Operations to spearhead and enhance our Amazon marketplace activities spanning multiple brands. This senior leadership position demands comprehensive expertise in Amazon operations, strong strategic and operational acumen, and the capability to oversee supply chain management, elevate customer experience, and leverage AI-driven approaches in a fast-evolving environment.

Key Responsibilities

• Supervise daily Amazon marketplace operations for several brands, ensuring excellence in account health, product listings, pricing, fulfillment, and compliance.
• Lead initiatives for growth including launching new products, optimizing keywords, managing promotions, and shaping advertising campaigns.
• Track sales performance, customer-related metrics, and profitability to inform strategic planning.
• Swiftly resolve critical Amazon-related challenges such as listing suspensions, policy breaches, and chargebacks.
• Oversee complete supply chain processes including procurement, inventory forecasting, coordination with third-party logistics, and managing FBA/FBM logistics.
• Maximize inventory turnover and working capital efficiency while preventing stock shortages or oversupply.
• Collaborate with sourcing teams and suppliers to enhance lead times, reduce product costs (COGS), and bolster vendor dependability.
• Ensure seamless system integration for order handling, logistics, and warehouse management.
• Direct customer service tactics across Amazon channels to uphold outstanding ratings and rapid response rates.
• Implement standard operating procedures and automation solutions for efficient post-sale communications, return handling, and warranty management.
• Drive customer satisfaction initiatives aimed at reducing negative feedback and encouraging repeat business.
• Utilize AI-powered tools and automation platforms to refine forecasts, advertising effectiveness, competitive research, and customer support.
• Evaluate and deploy AI-driven solutions for product research, content enhancement, marketing automation, and operational improvements.
• Stay informed of emerging technologies to maintain operational efficiency and competitive advantage in e-commerce.
• Lead and expand cross-functional teams spanning operations, supply chain, and support functions.
• Develop and implement scalable systems and infrastructures supporting growth of multiple Amazon brands.
• Collaborate closely with the CEO and leadership to align operational strategies with financial and profitability objectives.
• Monitor and improve key performance indicators such as delivery speed, stock availability, customer satisfaction, and cost efficiency per order.

Candidate Qualifications

Required:

• Minimum of five years of hands-on experience managing Amazon marketplace or e-commerce operations.
• Demonstrated success in managing multiple brand Amazon accounts end-to-end.
• In-depth knowledge of Amazon Seller Central operations, FBA/FBM processes, and account health protocols.
• Strong analytical skills with a data-oriented approach to decision-making.
• Experience with supply chain operations, third-party logistics coordination, and inventory management optimization.
• Familiarity with AI technologies and automation tools applicable in e-commerce operational contexts.
• Excellent leadership, communication, and cross-departmental team management capabilities.

Preferred:

• Expertise in managing Amazon PPC campaigns and advertising strategies.
• Experience within consulting or agency sectors handling multiple client brands.
• Track record of mentoring and developing operations teams.
• Experience overseeing Amazon accounts with seven-figure revenue figures.