Head of HR Operations Trainer

About Alistair Group

Alistair Group is a rapidly growing service provider across East and Southern Africa, specializing in logistics solutions including road freight, material handling equipment hire, customs clearance, storage, warehousing, and inspection services. Currently employing over 800 staff, the company operates in sixteen countries and is poised for extensive expansion. Their vision is to enhance African business effectiveness with core values centered on honesty, customer focus, continual improvement, humility, and safety.

Role Overview

The Head of Management & Training role involves collaborating with the Head of Operations to develop, maintain, and deliver the company's training and personnel management programs. This responsibility includes overseeing training standards, handling disciplinary matters, facilitating communication, data analysis, and problem resolution.

Key Responsibilities

• Ensure alignment of training and management targets with company values and operational needs.
• Perform needs assessments to maintain a minimum 10% buffer in all fleets.
• Deliver training and management activities compliant with company directives and policies.
• Provide leadership and mentorship to managers and trainers, ensuring adherence to training protocols.
• Review and recommend improvements to instructional materials for all programs.
• Develop, approve, and implement new training procedures while ensuring KPI adherence.
• Conduct professional, timely instruction consistent with global best practices.
• Maintain accurate training records and documentation within internal systems.
• Conduct monthly performance evaluations and handle disciplinary processes as necessary.
• Ensure compliance with internal policies and relevant laws.
• Engage with external stakeholders as part of operational activities.
• Innovate and propose improvements to management and training methods.
• Champion the company's Health, Safety, Environment, and Quality values.
• Report incidents such as accidents, theft, and equipment issues to relevant parties and ensure legal follow-up.
• Communicate vital company and market information internally to management and stakeholders.
• Execute other tasks assigned by the Head of Operations or company leaders.

Required Skills and Competencies

• Excellent English communication and interpersonal skills.
• Strong leadership and management capabilities.
• Sharp analytical and detail-oriented mindset.
• High accountability, responsibility, and dedication.
• Energetic and hands-on work ethic with a results-driven approach.
• Time management and organizational expertise.
• Effective conflict resolution skills.
• Proactive and initiative-taking leadership style.
• Exemplary ethical conduct and adherence to HSSEQ and Anti-Bribery policies.
• Commitment to developing team members and continuous personal growth.

Educational and Professional Qualifications

• Bachelor’s degree in Logistics, Finance, Economics, or Business Management.
• Advanced degrees (Honours, Master’s, or MBA) are considered advantageous.
• Minimum five to ten years’ experience in training and management roles.
• Practical experience operating articulated vehicles, specifically HOWO SINO models with splitter gearboxes.
• Familiarity with triaxle, pup, and super-link trailers.
• Certification as a Trainer and in Train the Trainer programs.
• Certification in Dangerous Goods handling.
• Knowledge and experience with transport management software.
• Must be a Zambian citizen.

Additional Information

The company retains discretion to withdraw from recruitment at any stage. Participation in assessments or interviews is not a guarantee of employment. Advancement through the process should not be interpreted as a job offer or future employment assurance.