Head of Engagement & Performance

About Gallagher

Gallagher is committed to fostering strong relationships, establishing trust, and enabling organizations to excel through their technology teams. As part of Gallagher, you will engage with senior business leaders, influence company-wide priorities, and help define how Digital Business Technology (DBT) collaborates with and supports the organization. Your efforts will contribute to enhancing teamwork, increasing transparency, and ensuring technology continues to deliver significant value globally.

Benefits of Joining Gallagher

• Flexible working hours
• Complimentary parking and excellent campus facilities in Hamilton
• Life and disability insurance coverage
• Access to Boost App membership with various staff discounts
• Continuous professional growth and international career opportunities
• An innovative and collaborative work culture that values curiosity and ongoing improvement

Role Overview

With Gallagher expanding its technological presence, the Information Systems team is being strengthened to meet growing business needs by delivering impactful technology solutions. This role—Head of Engagement & Performance—serves as the vital connection between Digital Business Technology and the broader organization. It will ensure the company's technology strategy is clearly understood, transparently measured, and that stakeholders remain actively engaged. Reporting to the CIO and part of the DBT leadership team, you will help shape how technology is communicated, evaluated, and integrated within Gallagher.

Key Responsibilities

• Establish and maintain trusted partnerships with senior leaders to ensure DBT aligns with business objectives
• Lead clear and engaging executive communications regarding DBT’s strategy, projects, and results
• Create and refine performance frameworks, scorecards, and reports that highlight business value
• Collaborate with the CIO to coordinate strategic planning, leadership activities, and executive governance
• Track stakeholder feedback and service delivery to facilitate continuous improvement within the function
• Manage strategic vendor relationships, commercial dealings, and governance alongside Procurement
• Lead and mentor a skilled Engagement & Performance team dedicated to service excellence and business collaboration
• Encourage a culture of transparency, accountability, and teamwork throughout Digital Business Technology

Qualifications and Experience

• Extensive background in business relationship management, strategic engagement, or senior advisory roles in technology or digital sectors
• Proven record of supporting executive leadership with business planning, governance, and strategic decision processes
• Experience in developing executive reporting, performance measurement frameworks, and organizational scorecards
• Strong commercial insight including vendor and contract management experience
• Ability to influence and coordinate across multiple stakeholders without direct authority
• Excellent written and verbal communication skills, capable of translating complex concepts into persuasive business narratives
• A collaborative leadership approach with a passion for developing high-performing teams and fostering trusted partnerships

Additional Information

Applications are reviewed upon receipt, and the position may be filled before the official closing date. Prospective candidates are encouraged to apply promptly.