Head of Direct Marketing and Partnership Growth

Overview

This leadership position at Chubb Singapore oversees the Direct Marketing business and Growth Partnerships function. The incumbent is tasked with spearheading aggressive business expansion by architecting and implementing a comprehensive partnership and ecosystem strategy targeted at Consumer Lines. The role entails full P&L responsibility, focusing on revenue acceleration, profitability, and portfolio optimization, while discovering new consumer product opportunities. Additionally, this role requires building and guiding a high-caliber team that promotes accountability, innovation, and commercial excellence aligned with Chubb's transformation into an ecosystem-centric enterprise.

Core Responsibilities

• Take ownership of the Direct Marketing business P&L, ensuring revenue growth, cost efficiency, and sustainable profitability.
• Formulate and execute strategic plans and annual objectives aligned with broader business goals.
• Meet and exceed sales and Gross Written Premium targets, maintaining underwriting discipline and excellent customer experience.
• Constantly monitor portfolio metrics to identify avenues to enhance growth and value.
• Lead and inspire a high-performance team culture fostering innovation and commercial success.
• Design and deploy partnership strategies engaging banks, fintech firms, digital platforms, retailers, affinity groups, and other ecosystem allies.
• Secure, onboard and nurture strategic partnerships through effective negotiations and joint planning.
• Maintain strong executive-level partner relationships to drive customer acquisition and sustainable revenue streams.
• Innovate insurance propositions and distribution formats to broaden customer reach and unlock new growth potentials.
• Oversee direct marketing, telemarketing, and digital growth initiatives for integrated customer acquisition and retention.
• Collaborate with Telemarketing Leadership to amplify campaign and sales effectiveness.
• Enhance customer journeys and marketing performance through analytics, CRM capabilities, and continuous enhancements.
• Expand embedded insurance channels and digital product offerings to support growth.
• Manage budgets and marketing investments to optimize commercial returns.
• Partner with cross-functional teams—Product, Underwriting, Finance, Operations, Technology, Regional—to implement growth strategies.
• Report on business performance and strategic insights to senior leadership regularly.

Qualifications

• At least 8 to 12 years of hands-on experience in Direct Marketing, Partnerships, Business Development, Consumer Distribution, or related sectors such as Insurance, Financial Services, or Fintech.
• Proven ability to acquire, manage, and expand strategic partnerships with strong commercial and negotiation skills at senior levels.
• Track record of revenue growth via diverse distribution channels including direct, digital, and partners.
• Experience managing a business or portfolio with full P&L accountability, meeting revenue, profitability, and expense goals.
• Deep understanding of customer acquisition strategies, lead generation, distribution frameworks, and consumer-focused marketing driven by data.
• Expertise in managing multi-channel distribution including telemarketing, digital marketing, partnership, and ecosystem growth initiatives.
• Strategic, entrepreneurial outlook with the capability to identify and exploit scalable growth opportunities.
• Demonstrated leadership and stakeholder management skills within matrix and cross-functional settings engaging senior executives.