Head of Customer Success, EMEA

About the Company

Notion is a collaborative AI workspace designed to help teams and agents work together in one connected environment. It brings knowledge, projects, meetings, and AI tools into a single place so work can be faster, clearer, and less scattered. The platform is used by millions of individuals, small teams, and large enterprises.

Employees are expected to help shape the future of work by building with care, aiming for long-lasting quality, and keeping the human side of collaboration at the center. The company’s focus is not just on releasing new features, but on defining how people work together in the AI era and helping customers spend more time on meaningful work.

Role Overview

This position is for a customer-centric and outcome-driven leader to own Customer Success across EMEA. Reporting to the Global Head of Customer Success, you will guide experienced teams that support customer adoption, retention, and expansion, while also representing the broader vision of a connected workspace.

What You Will Do

• Set the direction for the EMEA Customer Success organization so it stays aligned with company objectives, especially around adoption, retention, and growth.
• Manage and grow a team of Customer Success Managers working across both scaled and dedicated customer motions in the region.
• Work closely with Sales, Solutions Engineering, and Professional Services to create a smooth onboarding experience and deliver strong customer outcomes.
• Build executive-level relationships with important customers, gather their feedback, and bring that insight back into product and company discussions.
• Create and improve a strong KPI and OKR framework to support data-backed decisions and proactive customer health management.
• Own retention and expansion performance across a large, multi-million-dollar book of business.
• Improve team efficiency by using customer success systems and tools to streamline workflows and processes.

Experience and Qualifications

• At least 8 years of experience leading Customer Success or go-to-market teams in a fast-growing SaaS environment, with strong exposure to post-sales work.
• Background managing a mix of customer types, including Commercial and Enterprise accounts, while coordinating across many internal partners.
• Proven ability to attract, inspire, develop, and retain high-performing talent.
• Strong customer-first mindset with a clear interest in understanding customer organizations, business goals, and value drivers.
• Comfort working with data, defining the right performance metrics, and using them to guide the team.
• Solid operational discipline and systems thinking across the full customer lifecycle.
• A growth-oriented approach that treats setbacks as opportunities to learn.
• Ability to adapt quickly and stay effective in a fast-changing business environment.
• Focus on driving adoption and usage to maximize net dollar retention across EMEA.
• Curiosity about AI tools and a willingness to use them to improve efficiency and outcomes, even without being an AI specialist.

Compensation and Additional Information

The estimated total on-target earnings for this role are €187,000 to €209,000 per year, inclusive of base salary and on-target incentive pay. Final compensation will depend on factors such as location, scope of the role, and the candidate’s experience and expertise. The company also offers competitive cash compensation, equity, and benefits.

By submitting an application, candidates acknowledge that the company and its affiliates will process their information in line with the Global Recruiting Privacy Policy.

AI Expectations

The company values curiosity, experimentation, and the thoughtful use of AI as part of everyday work. Deep AI expertise is not required for every role, but candidates are expected to be open to using AI tools as practical collaborators. Where AI fluency is essential, that will be stated directly in the role requirements.

Equal Opportunity and Accommodations

The employer welcomes candidates from a wide range of backgrounds and does not discriminate on the basis of any legally protected characteristic. Qualified applicants with arrest or conviction records may be considered where permitted by law. Reasonable accommodations are available during the hiring process, and candidates who need support may contact their recruiter.

The employer also states that hiring decisions are made without discrimination based on race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. Support is available for qualified individuals with disabilities and disabled veterans who need accommodations in the application process.