Head of CRM

About Revolut

Revolut was founded to give people a better way to manage money: with clearer visibility, greater control, and more freedom. Since 2015, the company has built a broad suite of financial products covering spending, saving, investing, exchanging, travelling, and more, serving 75+ million customers worldwide.

As the business has scaled rapidly, two things have remained central to its success: its people and its culture. Revolut has been recognised as a Great Place to Work™, and today its 13,000+ employees work across offices and remotely to support the company’s mission. The team is looking for people who enjoy building strong products, simplifying complexity, and creating elegant solutions.

About the Role

The marketing function at Revolut focuses on clarity, creativity, and measurable business value. The Growth team develops campaigns that reach millions of customers across multiple channels and teams, helping shape brand perception and product engagement.

This role is for a Head of CRM to lead owned marketing channels such as in-app, email, and website. The position owns the customer communications platform layer end to end, including architecture and routing logic, so each customer receives the right message about the right product at the right time.

Key Responsibilities

• Take ownership of the customer communications platform and ensure it remains fast, dependable, and able to scale with growth.
• Manage the routing system that decides which message goes to which customer, applies messaging limits to avoid oversending, and approves ad hoc sends.
• Set up strong controls such as templates, rules, and quality checks so that as more people publish content, standards remain high and failures are prevented.
• Partner with Product, Engineering, and Marketing to translate business requirements into platform features that can be delivered.
• Track and report on revenue impact generated through in-app marketing channels.

Requirements

• Background in product marketing, lifecycle/CRM, or marketing operations within a fast-scaling global tech environment.
• Strong understanding of the customer lifecycle and communication mechanics, including segmentation, orchestration, channel management, cooldowns, and governance.
• Comfort owning the technical structure of marketing channels while working closely with engineers.
• Experience with CMS tools, templating, and self-service publishing processes.
• Working knowledge of LLM-based routing or decisioning systems, including how to manage volume limits, safeguards, and quality control.
• Commercial orientation with demonstrated influence on P&L or gross profit through marketing channels.
• Ability to convert complex operational challenges into clear rules and scalable systems.
• Proven record of balancing commercial, technical, and operational priorities across cross-functional teams.
• Strong stakeholder management capability.

Additional Information

Revolut supports a diverse and inclusive workplace and encourages candidates from a wide range of backgrounds and experiences to apply.

Candidate Safety Notice

Applicants should use only official Revolut hiring channels. The company does not rely on third-party recruitment services or platforms, and official communications will come from an @revolut.com email address. Revolut will never request payment or personal financial details during recruitment. Any such request should be treated as fraudulent and reported immediately.

Application Declaration

By applying, the candidate confirms that all submitted information and attached documents are accurate and complete to the best of their knowledge, and that any prior employment with Revolut has been disclosed where relevant. The candidate understands that false or incomplete information may lead to rejection, withdrawal of an offer, or termination of employment. The applicant also agrees that personal data will be processed according to Revolut's Candidate Privacy Notice.