Head of Community

Role overview

Alpaca Health is building software and operational infrastructure that helps clinicians launch and grow their own autism care practices. The company provides AI-enabled tools, payer contracting support, and back-office systems with the goal of shifting influence in healthcare back toward independent clinicians. It has raised more than $14M from early-stage investors and is serving hundreds of patients while growing at 30% month over month.

The Head of Community will lead the community growth engine across families, providers, and referral partners. This position blends community leadership, marketing, partnerships, and operations, with a focus on building a visible local presence in key markets, strengthening provider relationships, and expanding trust and referrals.

This is a full-time role based in New York City, New York, United States. Candidates in NYC or those willing to relocate are preferred, with an expectation of being in the office 5 days per week. Remote candidates are also welcome. The role may involve 25% to 75% travel for community events.

Compensation is $120K to $170K and the role includes equity.

What you will do

• Plan and deliver family-oriented local events across the company’s core markets.
• Develop strong ties with community groups, schools, pediatricians, nonprofits, and autism-focused organizations.
• Represent the company at fairs, local events, and community gatherings.
• Create repeatable launch playbooks for establishing and scaling community presence in new markets.
• Track and improve event turnout, engagement, and referral results.
• Host provider meetups, networking events, and informal gatherings such as happy hours.
• Coordinate participation in industry conferences and professional events.
• Build ongoing programs that help BCBAs, RBTs, and practice owners connect and stay engaged.
• Design feedback loops and retention-focused systems for provider communities.
• Strengthen belonging among providers within the Alpaca ecosystem.
• Develop and manage affiliate partnerships with organizations serving families and providers.
• Identify and nurture relationships with influencers, creators, and community advocates.
• Create co-marketing opportunities that expand reach and credibility.
• Monitor partnership performance and improve return on investment across channels.
• Set up scalable operating systems for events, sponsorships, partnerships, and community engagement.
• Oversee event budgets, logistics, vendors, and timelines.
• Use AI and automation to make community operations more efficient.
• Build dashboards and reporting tools to measure growth, engagement, referrals, and partner results.

What success looks like in 6 months

• A strong recurring schedule of family and provider events across key markets.
• Established relationships with local organizations and referral partners.
• A growing affiliate and influencer network producing measurable referrals.
• High provider participation and engagement in company-hosted communities.
• Reliable systems that make it faster and easier to launch community programs in new locations.

Who you are

• You are highly ambitious and want to build meaningful work at a fast pace.
• You are comfortable moving quickly and working with a high level of accountability.
• You already use AI tools such as Claude Code, Cursor, or ChatGPT to work more efficiently.
• You perform well in environments with limited structure.
• You naturally turn complex situations into repeatable systems.
• You can manage many priorities at once without losing track of details.
• You enjoy building real relationships and meeting people in person.
• You are just as comfortable running a large event as you are attending a conference or meeting a partner for coffee.
• You communicate clearly and represent the company well with families, providers, and community leaders.
• You are open to frequent travel to support market growth and community work.
• You have experience helping community members organize their own events.
• You care deeply about supporting clinicians, families, and locally owned healthcare businesses.
• Experience in community building, events, partnerships, healthcare, autism services, or education is a plus.

Why join

• Early-stage exposure to company building.
• Ownership of important work from day one.
• The chance to make a real difference for families and clinicians.
• A steep learning curve and strong growth opportunity.
• A competitive compensation package with salary, equity, health coverage, flexible PTO, and dinner when working late.

Additional details

The role sits in the Growth department. It is a full-time position. Benefits mentioned include competitive salary, meaningful equity, health benefits, flexible PTO, and dinner when working late.