Head of Community & Customer Education

About the Role

Otto AI seeks a skilled communicator to spearhead customer education and oversee our expanding community. The ideal candidate will ensure that users easily grasp, implement, and maximize the benefits of Otto's offerings.

Key Responsibilities

• Develop engaging video tutorials, product walkthroughs, and onboarding materials.
• Conduct live onboarding sessions, showcase product demonstrations, and host customer Q&A events.
• Author help center articles, detailed step-by-step guides, and educational blog content.
• Oversee management and moderation of the Otto Discord community.
• Respond to customer inquiries and maintain an active, supportive community environment.
• Gather frequent questions and user feedback to enhance both the product and onboarding processes.
• Collaborate closely with product and marketing departments for the education and launch of new features.

Candidate Profile

• Exceptional proficiency in both written and spoken English.
• Confident in live presentations and on-camera appearances.
• Strong aptitude for writing, teaching, and communication.
• Experience moderating online communities such as Discord, Slack, or Facebook Groups.
• Ability to comprehend technical products and simplify their explanation.
• Highly organized, proactive, and able to thrive in a fast-paced startup setting.
• Familiarity with AI tools, consumer technology, customer education, or SaaS community management is advantageous.