Head of Client Services

About Story Co

Story Co is a San Francisco-based creative agency partnering with pioneering technology teams shaping the future. We specialize in brand films, product videos, documentaries, animation, event coverage, plus content and communication strategies. Our ambition is to evolve beyond traditional video production into a leading agency for deep tech and science communications, redefining marketing for innovators worldwide. As we expand rapidly, we're seeking a visionary leader to guide this transformation.

Role Overview

The Head of Client Services will spearhead our agency's growth, client relationships, and operational excellence with significant autonomy and minimal approval layers. This leadership position is central to our future, working closely with founders, CEOs, and marketing leaders, conceiving creative strategies on the spot and nurturing a high-performance team to scale our offerings beyond video. Reporting directly to the CEO and sitting on the leadership team, you'll drive Story Co's evolution.

Key Responsibilities

• Lead business growth by managing client acquisition, service excellence, and expanding creative capabilities beyond video.
• Serve as the primary business representative to key clients, gaining trust at the highest leadership levels.
• Inspire and execute compelling creative concepts immediately, prioritizing sharp advertising, quality video production, and impactful marketing stunts.
• Recruit, mentor, and energize a dynamic team, cultivating a strong culture during rapid growth.
• Implement scalable processes and standards that maintain quality and enable fast expansion.
• Establish and uphold high-quality benchmarks ensuring every deliverable distinctly reflects Story Co's brand.
• Resolve critical issues calmly, turning challenges into opportunities to strengthen client relationships.
• Manage our brand presence and social media strategy, enhancing visibility for clients and Story Co alike.

Required Qualifications

• Proven experience building, leading, and growing successful creative teams and agencies; demonstrated ability to deliver impactful work.
• Passion and refined taste for copywriting, advertising excellence, premium video production, and inventive marketing campaigns.
• On-demand creative thinking with the ability to ideate collaboratively and inspire teams.
• Strong marketing strategy skills combined with practical production know-how, preferably including video.
• Proven capacity to attract, develop, and retain talented team members.
• Charismatic presence that builds client trust and inspires teams.
• Comfort thriving in fast-paced, demanding environments with high ownership.
• Comprehensive understanding of social media and modern marketing, with the ability to translate complex deep-tech topics into engaging stories.

Preferred Attributes

• Experience working with deep-tech or technically focused founders.
• Hands-on knowledge of the complete video production lifecycle.
• Established network in startups, venture capital, or technology marketing sectors.

Additional Information

• Work location: San Francisco, CA, requiring office presence.
• Employment type: Full-time position.
• Compensation between $225,000 and $275,000 base salary, supplemented by performance-related bonuses and equity. Final terms contingent on experience and scope.