Head of Client & Candidate Success

About Lensing

Lensing integrates AI-powered analytics with expert human insights to revolutionize talent identification and evaluation. The company emphasizes upfront clarity by comprehensively understanding the role, environment, and expectations before initiating outreach or evaluation. Utilizing context-sensitive AI and OSINT techniques, Lensing anticipates market trends and discovers hidden talent segments often missed by conventional HR methods. Their proprietary Lensing Score assesses both technical and interpersonal skills using validated data, enabling genuine fit assessment rather than relying solely on experience. Collaborating closely with clients, Lensing aims to foster lasting performance and trust via precise, data-driven hiring decisions.

Role Overview

The Head of Client & Candidate Success, based full-time onsite in Munich, is charged with managing exemplary experiences and outcomes for clients and candidates throughout search and evaluation processes. This leadership role heads the client success function, facilitating organizations through Lensing's segmentation, analysis, and review workflows, ensuring alignment on expectations, timelines, and deliverables. Daily duties include overseeing client and candidate journeys, maintaining critical relationships, supporting ongoing search initiatives, monitoring satisfaction and retention metrics, and partnering with product, operations, and data teams to enhance processes.

This position involves building and guiding a team dedicated to client and candidate success, developing standardized operational guidelines, and employing analytical insights to improve communication, reporting, and decision-making. Additionally, the role represents Lensing in strategic discussions, aiding clients in understanding Lensing Scores, market intelligence, and suitability evaluations to promote confident recruitment choices.

Qualifications and Experience

• Demonstrated client-centric expertise, with a history of fostering high customer satisfaction and retention, creating enduring partnerships.
• Excellent communication skills capable of translating intricate analytical data into clear, practical advice for diverse stakeholders.
• Strong analytical capabilities leveraging data to inform client strategies, optimize candidate experiences, and enhance operational efficiency.
• Proven ability in relationship management including managing strategic accounts, aligning stakeholders, and delivering against predefined goals.
• Experience in leading or expanding client success or candidate experience teams, preferably within professional services, HR technology, or executive search contexts.
• Effective leadership skills including team building, coaching, and cross-department collaboration in a dynamic environment.
• Comfort and proficiency with AI tools, data platforms, or analytics solutions, coupled with enthusiasm for objective, data-driven decision making.
• Educational background with a Bachelor’s degree in Business, Psychology, Human Resources, or related areas, or equivalent practical experience.
• Fluency in English at a business level; German language skills are advantageous for engaging clients in the DACH region.
• Empathetic nature, strong teamwork orientation, and a positive, enjoyable working style.