Head of Cabin Crew Experience & Culture

Overview

We are looking for a seasoned and people-oriented Head of Cabin Crew Experience & Culture to join our Cabin Services team located in Doha, Qatar. This role involves steering the development and execution of strategies centered around employee engagement, workplace culture, recognition, wellbeing, and communication for one of the world's largest and most diverse cabin crew groups.

Key Duties

• Formulate and implement the Cabin Services Employee Engagement & Culture Strategy that aligns with divisional vision and Qatar Airways' core values.
• Create and maintain sustainable engagement frameworks boosting employee motivation, commitment, pride, and overall experience.
• Analyze engagement trends and workforce insights, set measurable goals, and design targeted improvement programs.
• Promote a high-performance, inclusive culture emphasizing safety, customer service excellence, professionalism, accountability, and teamwork.
• Lead initiatives across the full cabin crew lifecycle, from onboarding and integration through wellbeing, recognition, professional growth, and retention.
• Collaborate with HR and operational partners to spot engagement opportunities, resolve employee concerns, and drive ongoing enhancements.
• Devise communication plans that promote leadership visibility, transparency, and encourage two-way dialogue with cabin crew members.
• Champion recognition, awards, wellbeing, and community initiatives celebrating achievements and cultivating belonging.
• Establish employee feedback channels, evaluate input, and execute actions to improve culture, engagement, and satisfaction.

Qualifications

• Bachelor’s Degree or its equivalent with at least 12 years of related work experience.
• Established background in employee engagement, organizational culture, employee experience, communications, or similar domains.
• Proven leadership in executing large-scale workforce engagement and cultural transformation projects.
• Strong business management skills including familiarity with digital tools, reporting platforms, and employee engagement technologies.
• Exceptional stakeholder management, communication, and influence capabilities.
• Analytical mindset with robust problem-solving skills and data-driven decision making.
• Demonstrated ability to lead, mentor, and cultivate high-performing teams.
• Strong organizational skills and capacity to manage multiple priorities effectively within fast-paced settings.
• Deep enthusiasm for designing outstanding employee experiences and nurturing an inclusive, high-achieving environment.

Additional Information

Join a global airline group that began with four aircraft and now leads across 12 business verticals, setting industry trends and embracing bold challenges. Be part of our expanding story where your ideas are welcomed, and your passion helps shape a thriving, international community. Here, impossible is just a challenge.

Job Details

• Reference Number: 235178
• Location: Doha, Qatar
• Job Family: Cabin Crew & Cabin Services
• Application Closing Date: August 16, 2026