Head of Account Management - TikTok Shop

About the Company

Platinum Commerce is a rapidly expanding social commerce agency representing top brands such as Vitamix and Samsung on TikTok Shop. Operating as a comprehensive service provider, it supports brand growth across major marketplaces including TikTok Shop, Walmart, eBay, and Target+. The company is headquartered near Rodeo Drive in Beverly Hills, California, managing over nine live studios functioning almost round-the-clock.

Role Overview

The Head of TikTok Shop Account Management will oversee performance across the entire brand portfolio and lead the account management team. This role demands full ownership of client relationships and accountability for key performance indicators such as account strategies involving product listings, pricing, promotions, live broadcasts, affiliates, user-generated content, and paid advertisements. Responsibilities extend to team management, developing operational playbooks, reporting, portfolio GMV oversight, client retention, and participating in executive business reviews and escalation discussions with TikTok Shop partners. Collaboration with cross-functional teams in live content, affiliate marketing, creative production, and fulfillment is essential to translate strategy into measurable business outcomes.

Qualifications

• Minimum of 4 years experience in e-commerce account management, marketplace operations, or agency services, ideally with TikTok Shop expertise.
• Proven leadership experience managing direct reports, including hiring, coaching, and process development to ensure sustainability.
• Demonstrated accountability for financial or performance metrics such as GMV, net revenue retention, or portfolio P&L with clear evidence of performance impact.
• Proficient in tools and concepts such as GMV Max, TikTok Search Ads, affiliate and creator commission frameworks, live selling processes, and Shop Health management.
• Comfort navigating executive-level interactions including renewal negotiations, pricing decisions, and challenging discussions.
• Strong analytical skills to transform performance dashboards into strategic insights rather than mere reports.
• Capability to manage multiple account portfolios simultaneously under competing deadlines without loss of communication.
• Must be available to work onsite in Beverly Hills.

Compensation and Benefits

• Base salary ranging from $97,000 to $122,000 annually, with additional performance-based bonuses tied to portfolio GMV and client retention.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) plan, paid time off, and provision of premium equipment.
• Work onsite at the Beverly Hills headquarters located a block from Rodeo Drive, amidst a dynamic, creative environment with over nine live studios operating nearly 24/7.
• Opportunity for growth and ownership at a leading social commerce agency committed to diversity and an inclusive workplace.