- Experience
- 3+ yrs
- Salary
- EUR 4,000 – EUR 4,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Experienced professionals in B2B account management, customer success, or existing-customer sales who are motivated to work remotely and help shape a growing team and customer function.
- Resume
- Required to apply
Job description
About the company
ProviPanda is described as the largest sales recruiting platform in the DACH region, with more than 45,000 verified sales professionals and over 1,000 companies in its network. The business is expanding quickly and is in the middle of restructuring its existing customer account area.
Role overview
This position is focused on building a stronger, more scalable account management function. You will take ownership of customer retention, growth from existing accounts, and the development of internal processes and team direction.
Key responsibilities
- Review the current account management setup, identify weak points, and introduce clearer, scalable workflows and structures.
- Ensure existing customers stay satisfied, renew their contracts, and remain connected to ProviPanda over the long term, even with minimal day-to-day contact.
- Spot expansion opportunities in current accounts and drive additional revenue through package upgrades and new product sales.
- Win back former customers and turn them into renewed business opportunities and revenue streams.
- Create and refine scripts and playbooks for renewal conversations, customer retention, and upsell discussions.
- Own the management and growth of larger, more complex enterprise customer relationships.
- Guide the account management team, strengthen its structure, and provide clear direction, coaching, and goal focus.
Requirements
- Several years of experience in B2B account management, customer success, or existing-customer sales, ideally in recruiting or staffing.
- Proven results in customer retention, contract renewals, and B2B upselling.
- Practical experience in building and improving account management processes and operating structures.
- A hands-on approach, with a preference for selling directly instead of only delegating.
- Initial leadership experience or a strong ambition to lead a team both functionally and structurally.
- Strong communication and negotiation skills, plus the ability to manage enterprise-level client relationships effectively.
Benefits
- Very flat hierarchies and direct access to decision-makers.
- Compensation potential of 4,000 EUR gross fixed pay plus strong closing commissions, resulting in an OTE of 110,000 EUR+ per year, with no cap.
- A young, ambitious team with a fast-moving startup mindset.
- Remote-first setup, allowing you to work from the environment where you are most productive.
- A proven offering backed by real customer logos, including Deutsche Bank and Engel & Völkers.
- A growing company and team, currently at 13+ employees and expected to expand further within 12 months.
Who should apply
The role is suited to someone who can think in terms of structure, strengthen customer loyalty, and move teams forward in a fast-growing sales environment.