Head Butler - RC RAK Al Wadi

About the Role

The Head Butler at The Ritz-Carlton RC RAK Al Wadi oversees daily operations for housekeeping, recreation/health club, and laundry functions as applicable. The role ensures that guestrooms, public areas, and employee spaces are cleaned and maintained to the highest standards, improving guest and employee satisfaction while managing budgetary responsibilities.

Key Duties and Responsibilities

• Communicate guest room status efficiently to Front Desk to maintain smooth operations.
• Inspect guestrooms and public spaces daily to ensure cleanliness and upkeep.
• Prepare daily work assignments based on lists of rooms requiring immediate cleaning and upcoming guest check-outs or discharges.
• Monitor inventory levels to ensure adequate supply availability for staff.
• Implement and supervise inspection programs for all guest rooms and public areas.
• Manage housekeeping operations with consideration to overall property financial objectives, striving to meet or surpass budget goals.
• Ensure all staff have proper equipment, uniforms, and necessary supplies for their roles.
• Communicate priorities and areas needing attention clearly to the team and follow up for compliance.
• Supervise daily housekeeping shifts to uphold adherence to policies, standards, and procedures.
• Participate actively in departmental meetings and communicate goals to achieve results.
• Train and develop housekeeping staff utilizing on-the-job tools and follow-up sessions.
• Foster open, collaborative relationships with employees and encourage similar attitudes amongst the team.
• Schedule staff in alignment with business needs and track attendance effectively.
• Oversee consistent administration of property policies, disciplinary measures, and documentation in line with standard operating procedures.
• Monitor employee staffing to balance guest service excellence, operational demand, and financial targets.
• Provide performance feedback on service behaviors and ensure employee recognition across shifts.
• Maintain an "open door" approach and actively address employee feedback and concerns to enhance satisfaction.
• Lead employee disciplinary processes and celebrate team successes publicly.
• Exemplify exceptional guest relations by modeling the brand’s service culture and empowerment principles.
• Engage in developing and implementing corrective action plans targeted at guest satisfaction improvement.
• Handle guest complaints promptly and strive continuously to enhance service quality.

Candidate Profile

• High school diploma or GED plus at least 2 years of experience in housekeeping or a related professional field; or
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Additional Information

Job Number: 26087022
Category: Housekeeping & Laundry
Location: Al Mazraa, Wadi Khadija, Ras Al Khaimah, UAE
Schedule: Full Time
Position Type: Management

The Ritz-Carlton is proud to be an equal opportunity employer, embracing diversity and inclusion. We foster a culture where associates’ unique backgrounds are valued, aiming to create a welcoming and supportive work environment for everyone.

Working with The Ritz-Carlton means joining a globally recognized luxury hospitality leader, delivering the "Gold Standards" of service and culture that defines our reputation worldwide. Our culture empowers creative, thoughtful, and compassionate associates committed to excellence.

By becoming part of our team, you will uphold and live by our Employee Promise, Credo, Service Values, and other Gold Standards, ensuring guests receive thoughtful and exceptional experiences every day.