Head Butler - Butler Services

About Wynn Al Marjan Island

Slated to launch in 2027, Wynn Al Marjan Island is an upscale beach destination in the United Arab Emirates designed to offer leisure and enjoyment to affluent travelers. Situated less than an hour from Dubai International Airport, the resort features 1,530 rooms and suites, 22 dining venues, a theatre, nightclub, and a five-star spa, located on a scenic island curving into the Arabian Gulf.

Position Overview

The resort is seeking a Head Butler to lead its Butler Services team, ensuring exceptional service standards for exclusive guests.

Key Responsibilities

• Provide warm, unobtrusive, Forbes-level service to VIP guests.
• Greet guests, assist with luggage handling, and guide them through suite features.
• Manage guest preferences, scheduling of services, and handle special requests efficiently.
• Arrange reservations, transport, and personalized guest requirements.
• Supervise accuracy, timeliness, and presentation of in-room dining orders.
• Coordinate smooth and organized guest check-outs.
• Ensure VIP suites and Butler service areas meet luxury presentation and readiness standards.
• Perform daily suite inspections and report discrepancies swiftly.
• Maintain well-stocked and orderly pantries and service stations.
• Prepare shift reports and communicate necessary follow-ups to management.
• Lead and coach butler team members to uphold consistent quality of service.
• Deliver training on job standards and correct deviations promptly.
• Assist in scheduling, assigning tasks, and monitoring team performance.
• Maintain high standards of grooming, etiquette, and professionalism among the butler staff.
• Collaborate closely with Guest Services and all departments to meet guest expectations.
• Share insights gained from guests to enhance operational performance and service quality.
• Participate actively in meetings, staff briefings, and required professional training.
• Ensure confidentiality and discretion in all guest interactions and adhere to company policies.
• Support workplace health, safety, and sustainability policies.

Candidate Profile

• At least 7 years of experience in luxury hospitality or guest service management roles.
• A minimum of 4 years dedicated to butler service within a large integrated resort or Forbes Five Star hotel.
• Preferably certified or formally trained as a butler.
• Strong leadership, team mentoring, and training skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Exceptional personal grooming, attention to detail, and professional etiquette standards.
• Fluent in at least two languages.
• Availability to work flexible hours, including weekends and holidays.

Compensation and Benefits

This position offers a competitive salary paid in Emirati Dirhams (AED). Benefits include an excellent leave policy, comprehensive healthcare coverage, incentives, and additional employee advantages. This opportunity represents a prestigious career path with Wynn Resorts, a globally recognized leader in luxury hospitality.