Front Office Agent

About Wynn Al Marjan Island

Slated to open in 2027, Wynn Al Marjan Island is poised to be a luxurious beachfront resort located on a stunning island in the Arabian Gulf, less than an hour's drive from Dubai International Airport. This expansive integrated resort will feature 1,530 rooms and suites, 22 dining venues including restaurants and lounges, a theatre, nightclub, and a five-star spa, offering guests an unparalleled blend of entertainment and relaxation.

Position Overview

We are seeking a dedicated Front Office Agent to become an integral part of our Hotel Operations team, delivering exceptional hospitality to guests.

Key Duties and Responsibilities

• Warmly welcome guests and facilitate smooth check-in and check-out experiences.
• Manage room allocations, address billing concerns, and respond effectively to guest requests.
• Provide comprehensive information on resort amenities, services, and nearby attractions.
• Collaborate with housekeeping, concierge, and other departments to maximize guest satisfaction.
• Handle guest complaints and service recovery with professionalism and empathy.
• Maintain precise and confidential guest records.
• Promote resort services and encourage upgrades or package sales when appropriate.
• Keep the front desk organized and presentable, adhering to brand standards.
• Consistently uphold the qualitative standards aligned with the Forbes Five Star rating.
• Adhere to all operational guidelines and safety protocols.
• Provide specialized support for VIP arrivals and address special requests with personalized care.

Candidate Profile

• Prior experience in front office or guest service roles, preferably within luxury hospitality environments.
• Strong communication and interpersonal skills.
• Meticulous attention to detail and capacity to manage multiple tasks simultaneously.
• Familiarity with property management software and proficiency in Microsoft Office applications.
• Fluent command of English; knowledge of additional languages is advantageous.
• Professional demeanor with a strong guest-oriented mindset.
• Willingness to work flexible hours including weekends, holidays, and evenings.
• Ability to stand for long durations and occasionally assist with guest luggage or amenities.
• Experience with Forbes Travel Guide standards and training is preferred.

Compensation and Benefits

We provide a competitive salary paid in UAE Dirhams (AED), comprehensive healthcare coverage, life insurance, incentive schemes, generous leave policies, and other attractive employee benefits. This compelling package offers an excellent career opportunity within Wynn Resorts, a globally acclaimed hospitality brand.