Head Barista

Job Summary

The Head Barista is expected to deliver consistently excellent customer service and show strong expertise in specialty coffee products and equipment. This role focuses on serving every item to a high standard while giving each guest warm, personalized attention. The person in this position should also help customers appreciate premium specialty coffees and sweets through clear product education. In addition, the Head Barista supports newer team members with technical guidance and helps with training, while also bringing the creativity to develop new beverages.

Primary Responsibilities

• Take ownership of the full coffee production process.
• Oversee the day-to-day functioning of the coffee bar.
• Lead barista activities including customer service, beverage preparation and presentation, product information, operational routines, and merchandising.
• Manage back-of-house tasks such as payroll, scheduling, ordering, and contributing to sales and profitability.
• Suggest improvements to workflow and overall operations.
• Remain available to respond to issues or step in when additional support is needed.
• Help maintain a professional, welcoming, and efficient workplace.

Qualifications and Experience

• Strong communication and teaching abilities.
• A genuine passion for coffee.
• A proactive mindset for solving problems and handling staff-related challenges.
• Flexibility and the ability to handle difficult situations with creativity.
• Strong leadership skills and the ability to collaborate effectively with others.
• Minimum 3 years of experience in specialty coffee and the coffee industry.
• A clear understanding of what an efficient, high-performing coffee bar should look like and how to deliver it.
• Ability to act as a role model in barista skills, customer service, and knowledge-sharing.
• Prior management experience.

Additional Information

This is a full-time onsite position based in Al Qasim, Saudi Arabia.