Head Barista

About Creet Coffee Bar

Creet Coffee Bar is a community-oriented coffee shop dedicated to delivering premium quality beverages and straightforward, thoughtfully crafted food. The establishment fosters a warm atmosphere that invites patrons to unwind, work, or socialize while savoring reliable, expertly made coffee. Team members are encouraged to uphold high standards regarding product quality, cleanliness, and a welcoming, courteous service style. The company emphasizes dependability, teamwork, and a proactive attitude towards ongoing enhancements. Growth opportunities, particularly in leadership roles within the café, are available.

Role Overview

The Head Barista role is a full-time, on-site position situated at the Mohali district location. The individual in this position is accountable for managing daily coffee bar operations, which include crafting espresso beverages, brewing both coffee and tea, and mentoring team members to ensure consistent quality in drink and food preparation. Exemplifying excellent customer service, the Head Barista warmly greets guests, manages order flow, supervises the queue, and addresses service-related concerns calmly and professionally.

Primary Duties

• Prepare espresso-based drinks and brew coffee and tea using appropriate techniques.
• Lead and train baristas to maintain product consistency and service standards.
• Manage customer interactions including order taking, queue management, and resolving complaints efficiently.
• Maintain coffee equipment, ensuring proper functionality and cleanliness.
• Monitor inventory levels of coffee beans and other supplies, coordinating timely restocking.
• Assist with opening and closing duties to maintain readiness and hygiene.
• Ensure compliance with health and safety regulations and café hygiene protocols.
• Collaborate with management regarding menu modifications and suggest process improvements to enhance customer experience and operational flow.

Required Qualifications

• Proficient barista skills such as espresso extraction, milk steaming, various brewing methods, and fundamental food preparation.
• Strong interpersonal and customer service skills, demonstrating friendly yet professional guest service.
• Effective communication abilities to coordinate smoothly with team members and oversee daily activities.
• Experience in training or mentoring staff and managing bar workflow is preferred.
• Capability to work full-time on-site with the physical endurance to stand for prolonged periods and thrive in a fast-paced setting.
• A keen eye for cleanliness and understanding of café hygiene and food safety standards.
• Previous experience in a senior barista or shift leadership role within a café environment is beneficial.
• Basic skills in cash handling and familiarity with point-of-sale (POS) systems are required; experience with scheduling and inventory management is advantageous.