Hardware Asset Management Specialist

About the role

HCLTech is looking for a seasoned Hardware Asset Management (HAM) Specialist to support enterprise hardware asset governance and operations. This position is suited to a highly self-driven professional with deep experience in designing, rolling out, and running asset management processes across large organizations.

The role focuses on building robust hardware asset frameworks, strengthening compliance and reporting, and improving lifecycle control across procurement, deployment, tracking, maintenance, and disposal.

Role overview

You will bring more than 8 years of practical experience in hardware asset management, with strong exposure to process design, implementation, and operational support. The work involves enterprise-wide governance, lifecycle management, tooling, and process improvement for IT hardware assets.

Key responsibilities

• Build and deploy end-to-end hardware asset management frameworks aligned with ITIL and ISO 19770 standards.
• Create lifecycle processes covering procurement, deployment, tracking, maintenance, and disposal.
• Set up governance structures, policy controls, and compliance measures for hardware assets.
• Design CMDB and asset data models while maintaining data quality, accuracy, and normalization.
• Lead implementation and integration of HAM tools in both greenfield and brownfield environments.
• Work with platforms such as ServiceNow HAM Pro, SCCM/Intune, Flexera, or similar solutions.
• Develop strategies for discovery, reconciliation, normalization, and automation of asset workflows.
• Integrate hardware asset management with procurement, finance, and ITSM systems.
• Run day-to-day HAM operations and provide support for asset management activities.
• Maintain real-time visibility of assets and inventory accuracy across all locations.
• Track policy adherence, regulatory compliance, audits, reporting, and governance reviews.
• Support incident and problem resolution tied to asset discrepancies.
• Oversee lifecycle planning, refresh cycles, warranty tracking, vendor coordination, and contract compliance.
• Identify opportunities to reduce cost through reuse, redeployment, and rationalization.
• Prepare dashboards, MIS reports, KPIs, and management reporting on utilization, compliance, and risk.
• Collaborate closely with IT, procurement, finance, audit, and other stakeholders for continuous improvement.

Requirements

• At least 8 years of relevant experience focused specifically on hardware asset management.
• Strong background in the design, implementation, and operational support of HAM solutions.
• Hands-on experience with ServiceNow HAM Pro, or comparable asset management platforms.
• Solid knowledge of CMDBs, discovery tools, and asset reconciliation workflows.
• Working understanding of ITIL processes such as incident, change, and configuration management.
• Experience handling audits, compliance requirements, and governance frameworks.
• Strong analytical ability and confidence working with asset data and reporting.
• Preferred certifications include ITIL Foundation or Intermediate, ServiceNow HAM/ITAM certifications, and ISO 19770.

Why join HCLTech

Join a fast-growing global technology organization with operations in more than 50 countries and a workforce of 219,000+ people. HCLTech describes itself as highly diverse, with 165 nationalities represented, and offers the chance to work with international colleagues in a virtual-first environment that supports flexibility and work-life integration.

The company also states that it provides comprehensive employee benefits, is a certified great place to work, and is recognized as a top employer in 17 countries.

Equal opportunity commitment

HCLTech states that it is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, genetic information, military or veteran status, or any other protected status under applicable law.